MediaTechnologyTelecommunication

Service Designer

Archived

Full Time

Spectrum Enterprises

Highlights:As a Service Designer, you continuously strive to improve client satisfaction by understanding and defining end-to-end client experiences. You focus on working cross-functionally with teams across the organization to create omni-channel solutions to client needs. You discover and define new service experiences through collaboration with operations and product teams. You excel at conducting client research, drafting experience documentation and collaborating on prototypes with the Product Design team.

You maximize the service design process by consulting with teams during the implementation of defined service experiences. You have cultivated a keen ability for identifying roadblocks and overcoming obstacles to increase growth while reducing costs. You thrive in an office environment and travel as needed to meet company objectives. You report directly to the Senior Manager of Service Design for goals, guidance and assistance.

Position benefits:

Competitive salary with bonus.
Health, vision and dental insurance.
100% company match 401(k) up to 6%.
Company funded retirement accumulation plan for an additional 3%.
Education assistance.
Pretax childcare spending account.
Paid holidays, vacation days, personal days and sick days.
Employee discount on spectrum services where available.

What you will do:

Encourage company-wide success through active and consistent support of all efforts to simplify and enhance the client experience.
Drive the design of solutions to digital challenges encountered by Spectrum Enterprise clients by guiding a matrixed team of key stakeholders, front-line teams and end-users.
Improve the client experience through the creation of desirable digital experiences with stakeholders from operations, product and technology teams within the context of omni-channel experiences.
Identify digital needs and initiate research to find creative solutions in response to client needs by partnering with User Research.
Create documentation and facilitate conversations and working sessions to explore solutions to issue spaces and define the future client experience strategy, including principles, journey maps and service blueprints.
Design and finalize prototype ideas through a partnership with User Research and Product Design teams.
Refine use cases and define requirements by partnering with Experience and Product Managers.
Continuously build and maintain strategic relationships with business partners to promote the client and invoke change within the organization.

Required keys for success:

Seven or more years of experience in service or user experience (UX) design.
Track record of successfully thinking across digital, physical, and human touchpoints to strategically design solutions that benefit clients and the business.
Experience translating research findings into an experience that can be implemented.
History of creating desirable solutions across multiple channels that bring together client needs and business goals.
Knowledge of service and UX design best practices, tools and techniques with the ability to own, plan and lead design projects across multiple teams.
Ability to apply design methods, tools and techniques to visualize the client experience.
Proven experience designing and facilitating multi-disciplinary co-creation activities, such as working sessions and workshops.
Comfortable sharing in-progress work with design team members.
Confident presentation skills with the ability to adjust communication styles to align with the audience.
Solid prioritization and organizational skills within teams and independently with the ability to show sound judgement and initiative to accomplish job duties.
Expert with design toolsets, such as Adobe Creative Cloud, Axure, Sketch, InVision and Omnigraffle.
Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Effective written and spoken English communication skills with all levels of an organization.

Your education:

Bachelor’s degree in a related field or an equivalent combination of education, training and experience (required).
Master’s degree in a related field (preferred).

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

Location

Grand Junction, CO

Type

Full Time

Industry

MediaTechnologyTelecommunication

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