Service Designer

Day-to-day, as Product/Service Designer, you’ll be

• Leading product teams to deeply understand customer/user behavior, pain points, desires

• Articulating experience challenges and opportunities in the clinical workflow space

• Creating low and high-fidelity designs and prototypes for new products and services

• Relentlessly considering the whole system and each detail from the user’s perspective

• Explaining your design rationale to non-designers and building understanding of the vision

• Collaborating to orchestrate the many functions needed to deliver a designed experience

• Picking the most important battles to add value for users/customers

• Clearly identifying assumptions and working to creatively test them

• Responding to quantitative and qualitative learning with each experiment

• Sketching the new boxes inside of which later generations will be thinking

Accountabilities

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives

• Completes work independently receives general guidance on new projects

• Work reviewed for purpose of meeting objectives

• May act as a mentor to less experienced colleagues

Qualifications

• At least 7 years’ experience designing products and/or services in a human-centered approach

• 3+ years designing in healthcare, ideally for practitioner-facing solutions like EHRs, clinical pathways, etc.

• Familiarity with pharmacy and oncology concepts and vocabulary is a definite plus

• A BS/MS degree in human factors, design, psychology, sociology or equivalent experience

• A clear grasp of experience design best practices for digital and real-world touchpoints

• IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools

• Proven visual design and creative development skills

• Experience facilitating user research, service prototyping and usability testing

• Great visual, verbal and written communication skills in service of storytelling

• Comfort designing within a modern product/service design lifecycle

• A conversant understanding of strategy, operations, and technology behind healthcare businesses

• An ability to guide team members and stakeholders through a design thinking mindset

• Willingness to travel (once that’s safe again)

• An ability to work remotely