Service Designer

Full Time


We are looking for a passionate and experienced Service Designer to create seamless, human-centered, end-to-end journeys.  Lead ideation and prioritization workshops, journey mapping, service blueprinting and initiative road-mapping that align to insights associated with user pain-points and opportunities based on human-centered design methods and frameworks. In this role you will lead a team to create disruptive products and concepts that will change the lives of patients and physicians.  You will deliver simple, elegant, data-driven, user-centric experiences that delight users. You have a strong voice and can lead a team to deep insights and roadmaps that will create impact. You are collaborative, results-oriented and an excellent communicator. Reporting to the Head of Design, you will help grow the practice of Service Design at Invitae.

What You’ll Do:

  • Partner with Product Managers and other partners to guide human centered design methodologies, from product discovery phase through scale and optimization, to deliver desirable, viable and feasible product experiences
  • Lead service design initiatives end to end, guiding other participants and defining appropriate outcomes
  • Collaborate with partners across disciplines and geographies
  • Help define and amplify product development process improvements by creating new tools, methodologies, and innovative approaches for the team
  • Present concepts for end-to-end service offerings to a wide variety of audiences
  • Manage through shifting priorities to provide clear direction and input on product definition
  • Embrace and advocate for an experience mindset – always prioritizing the patient first

What You’ll Bring:

  • 5+ years of experience in Service design including 3+ years as a project lead
  • An outstanding portfolio that exemplifies excellence
  • Experience designing an end-to-end associate experience by applying design methods
  • Comfortable balancing the needs of the organization, leaders, and associates
  • Ability to develop presentations and present findings to leadership with excellent presentation, storytelling and moderation skills
  • Ability to anticipate future needs/opportunities for the business, from talent and culture perspective
  • Comfortable working with a variety of business partners and delivering measurable outcomes
  • Experience working in a cross-functional team and leading teams remotely using Miro and other tools
  • An excellent collaborator who leaves ego and the door and helps others to do the same
  • Preferred: MA in Design Studies or master of design methods (MDM) preferred
  • Preferred: Healthcare or similar complex, highly-regulated industry experience
  • Preferred: Mastery of Sketch, Adobe Creative Suite, Principle, Invision, Keynote, or other design and management toolsMastery in multi-channel industry standards and best practices
  • Preferred: Experience leading engaging collaboration sessions and workshops with remote, distributed teams
  • Preferred: Experience teaching workshops and mentoring others in the tools of service design
  • Preferred: Comfortable with leading primary research efforts and usability studies
  • Preferred: Mastery of human-centered design methodologies and rapid ideation processes including integration with Agile workflows
New York, NY
Full Time
Apply for Job
Sorry! This job has expired.

More jobs at Invitae

Service Designer


job location
San Francisco, CA

More jobs in USA

Service Designer

Steampunk, Inc.

job location
Virginia, United States
Agency / Consultancy

Service Designer

Baylor Scott & White Health

job location
Texas, United States

UX/Service Designer

ACL Digital

job location
Ohio, United States
Agency / Consultancy

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top