Service Designer
Meta
The Digital Ecosystem team is seeking a Service Designer to drive the continuous tracking and evolution of our digital surfaces and products. The ideal candidate is: 1. A storyteller, delivering insights about people and behavior and driving alignment & prioritization in a way that generates empathy, emotion, and engagement from business and engineering teams. 2. Ready to collaborate on products and services that change the way our employee get things done at Meta, creating service at scale. 3. Passionate about creating experiences that combine physical and digital through research, analytics, design and delivery. 4. An assumptions challenger, ready to rethink existing processes, and see every pain point as an opportunity for improvement. We’re looking for an execution focused individual, who can look at the big picture from a user experience, technology and business standpoint and translate it into visual assets and functional documentation to inform solution design and execution. This role supports processes and engineering on a global scale.
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Identify and support transformative cross-functional initiatives to improve employee experience and business processes for HR
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Advocate for the user through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frame working) to strategically define ideal experiences and solutions across in-person and digital touchpoints
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Translate business strategy and stakeholder needs into documented business & functional requirements for engineering teams
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Create service design outputs including user journey & system maps, service architecture diagrams, user flow diagrams and service blueprints
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Partner with Business & Engineering teams to drive alignment on future state visions, and to deliver innovative solutions ensuring acceptance criterias are met
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Maintain effective communication with relevant project stakeholders
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Influence technical solutions by leveraging and maximizing suite of current and future technology investments
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Effectively leverage data dashboards and metric libraries to inform prioritization processes and engineering roadmaps
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Leverage User Research to identify adoption opportunities for new products and improvements for current products, supporting user-centered activities such as concept testing and usability testing
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Design and drive co-creative design thinking session to drive alignment and accelerate delivery
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5+ years of experience implementing user-centric solutions
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5+ years of experience creating business requirements artifacts, including process designs and service blueprints
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3+ years of experience leveraging agile methodology to deliver solutions in collaboration with product/application managers, designers, researchers, data specialists and developers
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Experience with designing and delivering design thinking sessions & workshops, setting clear expectations and defining tangible outcomes
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Experience leading global technical projects and end-to-end collaboration with cross-functional stakeholders
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Communications skills, relationship management, partnership building and leadership influencing skills
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Experience with prototyping and wireframing digital solution with Figma, Adobe XD, Sketch, or equivalent tools
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Experience influencing at all levels of organization, as well as driving and implementing company-wide changes
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Experience leveraging qualitative and quantitative data to drive business decisions & technology solutions
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Enthusiastic about solving complex, system-to-system integration problem
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Experience leveraging Artificial Intelligence for building conversational experiences via chat, etc.
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Experience with data, integration and analytical related technologies (big data, relational data structures, industry reporting tools etc.)
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Experience with effectively interacting with internal and external stakeholders
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Experience working in a fast-paced environment with multiple stakeholders and users
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Familiarity with Workday, Salesforce and Workplace by Facebook functionality including tenant configuration, data loads, and maintenance
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