Senior Service Designer
Sutter Health
Position Overview:
This position will leverage human-centered design to rapidly research, design and prototype new digital, physical, and service experiences across the Sutter Health system. Responsible for qualitative and quantitative (primarily qualitative) user research, synthesis, concepts, prototyping, design, storytelling, project management, and success metrics for multiple projects with diverse stakeholder groups.
Responsible for leading human-centered qualitative and quantitative research to understand current practices of care delivery in place at Sutter hospitals and doctor’s offices (from the patient, provider and care team perspectives), as well as the human journey inside and outside of the healthcare system. Responsible for synthesizing information to clearly communicate stakeholder needs, business needs, human needs (including journey mapping), insights, opportunity areas and concepts (including experience blueprints), and working with interdisciplinary teams and diverse internal and external stakeholder groups and partners to rapidly build and develop new prototypes and products/services to address these needs. Lead project teams and facilitate stakeholder groups through the design process, and outline key success metrics to measure and communicate outcomes on desirability, feasibility, and viability.
This position will leverage knowledge of service design, design research, design prototyping, innovation, technology, and business strategy, as well as an understanding of internal innovation or demonstrated ability to navigate a large complex organization. Collaborate with an interdisciplinary team that includes other designers, researchers, project managers, business designers, and engineers. Coach junior designers and non-designers on the design process, and facilitate workshops with diverse groups across the organization. Projects can range from understanding and improving existing experiences, designing new experiences and new business models (partnering with business designers), to initially more abstract “future of” projects.
Qualifications:
Education
- Bachelor’s degree in Design, Business, Healthcare or other related field required or equivalent education/experience
- Master’s degree in Design, Business, Healthcare or other related field preferred or equivalent education/experience
- 6-9 years of design experience: Has strong portfolio highlighting service design, design research/strategy, systems design, conceptualization and visualization, synthesis/insights, storytelling, prototyping, success metrics, and project management. Proven results designing and implementing new product and service offerings, whether in a consulting, startup, or internal innovation capacity required.
- 0-2 years of healthcare experience: 2+ years preferred, but not required. Experience is ideally in a patient-facing or provider-facing capacity preferred.
- Design Knowledge: Has deep understanding of service design, design research (both generative and usability), synthesis and insight development, design and business strategy, prototyping in a variety of mediums, and creating plans for measuring outcomes.
- Able to engage multiple stakeholders and integrate innovation, design, and technology into viable solutions.
- Healthcare Knowledge preferred, but not required: Ideally has knowledge of healthcare structures, stakeholders, regulations, constraints, challenges, trends, incentives, technology and opportunities.
- An understanding of hospital and clinical processes is preferred, or demonstrated ability to navigate a large complex organization.
- Service Design: Can lead interdisciplinary project teams of designers, project managers and front-line clinical providers in creating new or redesigning current products and services
- Success in identifying, testing and implementing efficient and effective solutions that improve the patient experience, provide time/cost savings and incorporate human-centered design across Sutter Health’s care continuum.
- Success in designing feedback mechanisms to measure outcomes on project viability, desirability, and feasibility.
More jobs at Sutter Health
We haven't found any other jobs at Sutter Health.
More jobs in USA
Service Designer
NTT DATA North America
Service Designer II
Fearless
Service Designer
Steampunk
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
