Senior Service Designer

Role Overview

A Volvo Group service designer invents the future by creating service experiences that improve our customer and user everyday life at construction sites, on roads, in city streets, on waters and in industrial contexts. The service designer empathizes with users in the industry to identify and understand their problems and pain points, uncovering customer and business needs, and takes a holistic approach so that the entire service experience and all its touch points are designed with the user at the center.

The work includes innovation in new services and solutions from idea generation to new ventures, as well as improving existing services through a deeper understanding of behaviors and needs; thereby creating the next horizon of sustainable growth for the Volvo Group.

A service designer works in the interface between design, engineering, and business development, and excels at facilitating workshops and creating value together with stakeholders and customers. The role also requires a strong user experience perspective for the exploration activities: from truck drivers, service technicians, fleet owners, dealership managers, or any other role involved in the transport or construction industry.

Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 1 million Volvo assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners, and the Volvo Group.

Core Responsibilities

• Understand, capture, and communicate customer and user needs and translate research into insights that help Volvo create value generating services for our customers
• Drive user the experience from start-to-finish translating the outcomes in services that connects emotionally with users and stakeholders
• Create and iterate information architecture documentation including but not limited to content diagrams, content maps, wire frame diagrams, comprehensive diagrams and static prototypes
• Proactively monitor UX/UI trends, competitor activities, and inform the rest of the team about current and emerging UX/UI trends that affect services in the industry
• Work with internal and external teams to design and build user-friendly forms/ applications/interfaces based on functional specifications
• Participate in key internal meetings including weekly status updates and planning sessions
• Document ongoing progress and communicates these updates during daily status
• Conduct and facilitate requirements, design, and implementation reviews
• Review user adoption of deliverables and acceptance testing

Required Competencies

• Entrepreneurial mindset and self-motivated, with minimal supervision
• Demonstrated ability to communicate and collaborate well with others in small, local teams and in globally distributed team settings
• Deep understanding of design thinking and lean startup methodology
• Able to identify, document and propose solutions to problems in a timely manner
• Ability to generate, express and present visual design concepts and prototypes
• Knowledge of methods such as business model design, value proposition canvas, customer journey, and service blueprint
• Ability to network with others, communicate, lead workshops, and present with ease
• Enjoy working in a fast-paced, multicultural, and diverse environment
• Humility, integrity, and creativity
• Fluency in written and spoken English

Education Required

• Bachelor’s Degree in Human Computer Interaction, Digital Media Design, Fine Arts or related fields, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Master’s degree or equivalent (Art, Business, Design, Marketing) is a plus

Experience Required

• 3- 5 years of Service Design / UX design experience as an interaction/visual designer of a UI/UX team through the product development cycle of successfully launched web, mobile, and/or software applications
• Experience with digital products and services, and the technologies used to develop these solutions
• Fluent in responsive design, mobile/tablet UI UX
• Experience working in a highly matrixed organization
• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process
• Ideal candidate will be highly motivated with a strong sense of urgency