Senior Product and Service Designer

We’re looking for a seasoned Product and Service Designer with a human-centered mindset to help create and drive the next generation of financial experiences for JPMorgan Chase & Co. (JPMC). Whether observing users, co-creating with stakeholders, or working with fellow team members, you are passionate about representing the human perspective and translating insight into tangible and delightful customer experiences at the intersection of digital products and financial services. Your design work will have reach and impact on a massive scale in the financial services sector while working in a creative, dynamic and fast pace environment.

Role & Responsibilities

• Participate in the end-to-end design process contributing to the generation, critique and iteration of digital products and services across various financial touch points, channels and entire eco-systems.
• Plan and conduct user research with current and potential customers, in close collaboration with design and business leaders in the organization.
• Synthesize large bodies of research data to provide insights, identify opportunities, and generate conceptual frameworks.
• Translate and bridge research to tangible design opportunities and outputs (often times playing at the intersection of UX and service design).
• Facilitate co-creative sessions (e.g. user research, brainstorming, concepting) with key stakeholders.
• Create tailored artifacts such as presentations, reports, visual maps, prototypes, story boards, service blueprints, journey maps, personas, etc. to help our stakeholders understand and drive actionable paths forward.
• Drive design thought leadership internally and externally across the firm.

Required Skills

• Master’s Degree in Service, Strategy, Interaction or other design-related field.
• +5 years industry experience in human-centered and/or participatory methods of design to identify unmet customer, market and institutional needs with demonstrated track record of creating new design concepts, services or business strategies to meet those needs.
• An online portfolio or samples of work demonstrating relevant experience.
• Proficiency in design thinking and service design methods/mindsets.
• Proven experience designing applications and services that balance user needs, commercial interests, and technological constraints
• Experience working in multi-faceted and complex stakeholder environments; working closely with product, business, technical and design leaders
• Demonstrated knowledge of design tools and methods (i.e. conducting research, facilitating workshops, generating conceptual frameworks and formulating insights related to the synthesis of the research data; creating tangible, compelling design expressions that communicate vision, and help our stakeholders develop great solutions.)
• Demonstrated ability to thrive in an ambiguous and dynamic multi-disciplinary environment balancing and managing diverse stakeholder needs
• Outstanding verbal and writing communication skills to include C-level executives
• Ability to concept and create prototypes (even in lo-fidelity) to learn and improve your ideas
• Strong visual communicator in artifacts and work produced. Ability to communicate abstract design concepts visually, in a beautiful, clear and engaging manner.
• Proficiency with design tools (i.e. Adobe Creative Suite, Sketch, Invision, Figma)
• Understanding of UX design principles and ability to bridge service experiences and touchpoints within a digital and product design context
• Ability to collaborate across various functional areas in the organizations and make the case for change through design

Nice to have

• Experience within a corporate and/or external innovation consulting firms focused on global design innovation and strategy. Any technical knowledge in product development lifecycle, HTML, CSS, JavaScript
• Experience in the application of design systems (e.g. Material Design)
• Knowledge/past experiences in financial services

Location

• Our office is located in New York City. However, due to Covid-19, most of us are currently working remotely.