Service Designer

Do you have a passion for solving complex problems? For leading a growing team and teaching others the best practices of the Human Centered Design framework. Then you may be a perfect fit for eSimplicity’s new Service Design Lead role.

Responsibilities:

• • Establish and lead the practice of Service Design
  • Extend the craft and best practices across eSimplicity and beyond
  • Map the service experience of end users to define how the organization can change the internal systems for an improved user experience
  • Perform user research with end users and internal staff to identify pain points and areas of improvement
  • Design and maintain key design artifacts that illustrate the existing and new components of the service including journey maps, service blueprints, wireframes, roadmaps, user flows or personas
  • Communicate and present on service concepts and ideas using methods and tools that illustrate all components and touchpoints of the service
  • Work closely with user researchers, designers, and the service desk representatives to define and communicate user’s needs
  • Implement user experience principles in the design of internal systems and processes to achieve desired customer outcomes
  • Inspire innovative approaches to design, using creative facilitation techniques
  • Build and manage relationships with key stakeholders throughout the project lifecycle
  • Works in a highly collaborative, multi-disciplinary team focused on improving usability, user experience, and driving user adoption and engagement.
  • Responsible for conducting user research, analysis & synthesis, persona development, interaction design, and usability testing to create products that delight our customers.
  • Conducts stakeholder interviews, user requirements analysis, task analysis, conceptual modeling, information architecture, interaction design, and usability testing.
  • Designs and specifies user interfaces and information architecture.
  • Leads participatory and iterative design activities, including observational studies, customer interviews, usability testing, and other forms of requirements discovery.
  • Produces user requirements specifications & experience goals, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
  • Develops proof-of-concepts and prototypes of easy-to-navigate user interfaces (UIs) that consists of web pages with graphics, icons, and color schemes that are visually appealing.
  • Research user needs as well as potential system enhancements.
  • Analyzes and synthesizes the results of usability testing in order to provide recommendations for changes to a system.

Required Qualifications:

• • Minimum of 4 years of related experience.
  • A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline (i.e., UX Design, Visual Design, Industrial Design). With six years of general information technology experience and at least four years of specialized experience, a degree is not required.
  • In-depth knowledge of a user centered approach, design thinking or human-centered/UX design
  • Experience with user research, service blueprinting and road mapping with a specific focus on building new internal capabilities on an existing system
  • Experience managing multiple teams and design efforts simultaneously
  • Experience working with large cross-functional teams
  • Strong client verbal and nonverbal communication skills
  • Internal design or blueprint portfolios must be submitted with application**

Desired Skills:

• • Internal design or blueprint portfolios submitted with application
  • Master’s degree in Computer Science, Design, or related field
  • User experience or design certification
  • Experience researching solutions to be housed in AWS