Service Designer

Responsibilities:

• Design and deliver innovative service experiences that align with the company’s strategic goals and customer needs.
• Utilize service design methodologies, such as journey mapping and service blueprinting, to visualize and improve customer experiences.
• Collaborate with cross-functional teams, including product managers, UX designers, developers, and marketers, to ensure seamless service delivery.
• Conduct qualitative and quantitative research to gain insights into customer behaviors and preferences.
• Analyze and synthesize research findings to inform service design solutions.
• Develop and present service design concepts, prototypes, and detailed specifications to stakeholders.
• Advocate for customer-centric design and promote best practices in service design across the organization.
• Stay up-to-date with industry trends, emerging technologies, and best practices in service design and customer experience.

Qualifications:

• Bachelor’s or Master’s degree in Service Design, User Experience Design, Human-Computer Interaction, or a related field.
• Minimum of 3-5 years of experience in service design, preferably within the financial services industry.

Skills:

• Proficiency in service design tools and methodologies (e.g., journey mapping, service blueprinting).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Knowledge of customer experience management and design thinking principles.
• Familiarity with banking products and services is a plus.
• Personal Attributes
• Customer-Centric: Passionate about creating exceptional customer experiences.
• Innovative: Creative thinker who can propose and implement new ideas.
• Detail-Oriented: Meticulous attention to detail and quality.
• Adaptable: Comfortable working in a fast-paced and dynamic environment.
• Empathetic: Strong ability to empathize with customers and understand their needs.