Senior Service Designer

YOUR ROLE

Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers.

As a Senior Service Designer, you are expected to represent depth in the craft of service design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritize, and deliver service design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches.

In this role you will play a key role in:

• Drive the design of systemic interventions in complex, multi-partner ecosystems
• Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
• Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
• Utilize experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
• Advocate service providers as much as service users and communication objective in mind

Travel is required per 50-75% dependent on client need.

YOUR PROFILE

You should have experience and a proven ability to think commercially, strategically, and creatively.

Our ideal candidate has the following characteristics:

• 5+ years of professional service design experience (although you might had a different job title, like “strategic designer” or “business designer”)
• Highly developed design skills, demonstrated in your portfolio of recent work
• Confident presentation and storytelling abilities
• Experience collaborating in multifunctional teams as the service design lead
• Proficiency with contemporary design and prototyping tools and methods

Preferred: A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline

WHAT YOU’LL LOVE ABOUT WORKING HERE?

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief