We’re looking for an experienced Service / UX Designer to join a new cross-functional team focused on expanding our marketplace platform into new territory.  You’ll be joining our friendly team at an exciting time—we recently concluded a successful Series A funding round—and we’re busy preparing for a period of sustained growth.

Within your team, and with support from other design colleagues, you can expect to be called upon to bring your experience to bear in the following areas:

• Service design: high-level exploration, design and coordination of key customer journeys across multiple B2B touchpoints;
• User research: planning and facilitating user research activities as and when the team deem necessary. You’ll need to be confident testing with users via multiple methods including via video conferencing. You’ll also need to be comfortable analysing your findings and presenting them both to your team and the wider business when necessary;
• Workshop facilitation: you will need to be comfortable planning and leading group-based activities with your team as well as external stakeholders where needed to discover insight, build consensus and generate ideas;
• Prototyping: you’ll be expected to design and build prototypes (we use Figma) that can be tested on users and provide key feedback on your ideas. Where ideas are related to data, it may be necessary for you to prototype in data tables (using Google Sheets or Excel);
• User interface design: designing production ready interfaces and contributing to our UI library and wider design system. You’ll be able to work in conjunction with other members so the design team can help with elements you’re less familiar with in UI design—we believe design is a team sport;
• QA: all members of a product team take part in the testing of their work, and you’ll also be expected to take part in QA testing alongside the PM, Devs and QA. This responsibility may also extend to providing Customer Support for features that are still in BETA;
• Cross-team collaboration: The design function at Piclo is growing and we are continuously looking to improve how we work together. We expect every designer to participate in cross-team activities such as feedback sessions and related workshops.

About you

The ideal candidate will meet many—but not necessarily all—of the below criteria:

• You have 6+ years of relevant professional experience or have worked on 2-3 digital products in relevant roles;
• You are equally comfortable operating at both macro and micro levels of detail;
• You are comfortable with technical products and confident when integrating and interpreting data in core functions of your products;
• You are fluent with different design and research processes and can adapt your process to the task at hand;
• You are familiar with agile principles and can apply an agile mindset to your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
• You are familiar with tools like Figma, Miro and Airtable (or similar);
• You are driven to provide the best possible user experience, and are comfortable doing so within time and resource constraints;
• You are a logical thinker who enjoys the challenge of translating user inputs into product outputs, no matter how complicated that can be;
• You are naturally empathetic and are equally skilled at both asking questions and active listening;
• You are an excellent communicator (both verbally and written) who can build relationships with people from different professional backgrounds;
• You are fluent in English, even if it’s not your first language.

Also desirable:

• Experience in small start-up environments;
• Experience working in a B2B context;
• Understanding of the energy industry, from the perspective of suppliers, the regulator or the networks;
• You are motivated by Piclo’s mission to make our energy system smart, flexible and clean.