We’re hiring a Service / UX Designer to work alongside our friendly team of software developers, product managers, designers and more that are at the forefront of transforming the energy sector.

The role

We’re looking for an experienced Service / UX Designer to help develop our core product, Piclo Flex, to increase participation in domestic and international flexibility markets.  You’ll be joining our friendly team at an exciting time, as we’re busy preparing for a period of sustained growth.

Within your cross-functional product team, and with support from other design colleagues, you can expect to be called upon to bring your experience to bear in the following areas:

• Service design: high-level exploration, design and coordination of key customer journeys across multiple B2B touchpoints.
• User research: planning and facilitating user research activities as and when the team deem necessary. You’ll need to be confident testing with users via multiple methods including via video conferencing. You’ll also need to be comfortable analysing your findings and presenting them both to your team and the wider business when necessary.
• Workshop facilitation: you will need to be comfortable planning and leading group-based activities with your team as well as external stakeholders where needed to discover insight, build consensus and generate ideas.
• Prototyping: you’ll be expected to design and build prototypes (we use Figma) that can be tested on users and provide key feedback on your ideas. Where ideas are related to data, it may be necessary for you to prototype in data tables (using Google Sheets or Excel).
• User interface design: designing production ready interfaces and contributing to our UI library and wider design system. You’ll be able to work in conjunction with other members so the design team can help with elements you’re less familiar with in UI design—we believe design is a team sport.
• Acceptance testing: all members of a product team take part in the testing of their work, and you’ll also be expected to take part in acceptance (quality assurance) testing alongside the PM, Devs and our QA Engineer. This responsibility may also extend to providing Customer Support for features that are still in BETA.
• Cross-team collaboration: The design function at Piclo is growing and we are continuously looking to improve how we work together. We expect every designer to participate in cross-team activities such as feedback sessions and related workshops.

About you

The ideal candidate will meet many—but not necessarily all—of the below criteria:

• You have 4+ years of relevant professional experience or have worked on 2-3 digital products in relevant roles
• You are equally comfortable operating at both macro and micro levels of detail
• You are comfortable with technical products and confident when integrating and interpreting data in core functions of your products
• You are fluent with different design and research processes and can adapt your process to the task at hand
• You are familiar with agile principles and can apply an agile mindset to your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
• You are familiar with tools like Figma, Miro and Airtable (or similar)
• You are driven to provide the best possible user experience, and are comfortable doing so within time and resource constraints
• You are an incredibly motivated and organised person. You enjoy the process of prioritising work and setting timelines while collaborating with cross-functional teams.
• You’re resourceful, resilient, and flexible, and will help clear the path for everyone to do their best work
• You are an excellent communicator who can build relationships with teammates from different disciplines, making sure that everyone is clear about what’s required of them
• You’re fluent in English, even if it’s not your first language

Also desirable:

• Experience in small start-up environments
• Experience working in a B2B context
• You are motivated by Piclo’s mission to make our energy system smart, flexible and clean
• You are naturally empathic and are always mindful of the humans who use and benefit from your work

What we can offer

• £50-60k base salary, with standard share options and bonus scheme
• 25 days holiday (plus Bank Holidays)35-hour week – with flexible working hours (within core business hours)
• Hybrid working – with a minimum requirement to come into the office twice per month, to meet with your team
• Life Assurance, Income Protection and private Healthcare with Vitality (medical history disregarded)
• A monthly expense budget for the extra kit or tools you might need to get your job done to the best of your abilities at home
• Annual allowance to spend on professional development
• A super welcoming, supportive, collaborative and transparent culture where the priority is to help shape your role to find the best balance between what we need as a business and your career progression plans.
• Regular off-site – where the whole company gets together.
• A super welcoming, supportive, collaborative and transparent culture where the priority is to help shape your role to find the best balance between what we need as a business and your career progression plans.