Service Designer

Service Designer, Hove, Competitive Salary & Benefits

We have an exciting opportunity to join the Service Design team at EDF. Our expanding Service Design team is central to improving our customers’ experience and at the heart of the new Customer Experience directorate.

Join us as a Service Designer and you’ll be working to improve our customer experience across all our products and journeys. You’ll be a key player in the team that is transforming our relationship with our customers.

So how do you know if you’ll make a good Service Designer?
You understand people and how people behave. You like finding out more about people. You know the right questions to ask and are good at empathising with others.

You’re a problem solver. You like making things better; for our customers and our business

Service designers understand the big picture and know how to connect the dots between stakeholders.

You don’t need to show off. You know that if you do your job well, then the customer will never realise it.

What will you be doing?

You will be part of a journey squad working across all our customer touchpoints, online and offline. You’ll inform and influence the design of customer experiences and propositions across EDF. Your role means that you will speak to people at all levels in the organisation to help move the business forward.

The work will be varied and interesting, such as driving our sales propositions and improving our Customers business. We’re applying design thinking, principles and methodologies, to the practical challenges that we face.

As part of the service design team you will help build a centre of excellence in the newly created Customer Experience directorate. You will drive improvements across our customers’ experience and towards our Generation Electric ambition.

The Skills

• Familiarity with principles and processes for generating insight, innovation, service design, user-centred design, usability and accessibility assets, with a strong sense for cost and resource options for all supply chain structures, methodologies and quality requirements
• Practical experience in using diverse range of research and design methods and tools.
• Experience with consulting (public or private) and facilitation
• Experience with behavioural analysis
• Experience working on a service design project end-to-end
• High level of business and market awareness
• Excellent communication, influencing and organisational skills
• An ability to carry out situation, option and impact assessments and performance reviews
• Excellent problem solving skills and a commercial focus
• Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
• An education to degree standard, or a demonstration of ability to the same level delivered in a working environment

Competitive Salary & Benefits

We offer a competitive salary and benefits package, including a defined benefit pension scheme, a wide range of flexible benefits to suit your lifestyle, and the opportunity to earn bonus.

These roles are advertised on a full-time/part-time basis as standard with the opportunity to discuss flexible working arrangements.

Why EDF?

We’re an inclusive, disability confident employer and recognise the importance of employee well-being.

We’re about the people who work with us and we celebrate their diversities and embrace the value that their differences bring. We believe that a culture of inclusion forms the basis of a truly sustainable business and is vital to shaping a strong and fresh-thinking organisation, with a number of employer networks and benefits to suit your lifestyle.

We’re proud to be the UK’s largest producer of low-carbon electricity. We believe that, together, we can create a cleaner, low-carbon future.

Through innovation, dedication, and a firm commitment to electric and renewable energy – we believe we can change everyone’s future for the better.

Join us. Generation Electric. Everyone’s welcome.