Service Designer

dxw works with the public and third sectors to create great user-focussed services and products.

We’ve been around since 2008 and worked on lots of projects that have made a real difference – from designing and operating transactional customer services to helping with strategy and capability building.

We’re looking for talented people who share our values to join us. We think it’s important to have diverse teams and aim to create an environment where everyone is supported to do their best and feels free to be themselves.

We are looking for a permanent Service Designer to join our team at dxw to help us design products and services to achieve this mission. We encourage people looking for flexible working arrangements to apply.

The role

As a service designer, you will work collaboratively with researchers and others throughout the lifecycle of a project.

As our clients transform into more service-oriented organisations, you will help them to define their services and develop the user-centred design capabilities and the ways of working they need.

As part of a multidisciplinary team, you will work closely with service and product owners, user researchers, business analysts and others to transform and improve services.

You will be responsible for crafting hypotheses based on research insights, leading and designing collaborative workshops and creating prototypes.

In projects with smaller teams, you may play a dual role as a researcher, business analyst or content designer.

You will play an important part in the commercial success of dxw by promoting our brand and helping win new work.

You will support other service designers building the service design community within dxw.

Key skills Research, synthesis, facilitation, communication and storytelling, visualisation, prototyping and empathy.

You

• have some experience working as a practitioner service designer
• can work with empathy and resilience as part of a multidisciplinary, agile team, sharing work in progress for early discussion and iteration with your team and clients
• understand the need to design public services that work well for all kinds of users, across all the channels and support options they need, and the devices and assistive technologies they use
• think beyond the design of the product to its ongoing development and support required by the organisation, working with service owners to implement strategies needed to run a sustainable and successful service
• build effective relationships with all kinds of stakeholders to understand desired and acceptable outcomes, from idea generation to adoption of the service or product
• identify and find ways to raise risks, issues and areas of uncertainty and constructively challenge assumptions about product, service or the organisation
• have experience of planning, gathering and synthesising research findings and performance data, across end-to-end services
• can combine evidence and experience to create ideas and make good design decisions, choosing the most appropriate method for the team, project and desired outcome

• • are a skilled facilitator and communicator, able to devise and share narratives of current service experiences, and visions of future ones
  • can create prototypes at appropriate fidelity (visual and physical mockups, code) to support experiments and tests

Salary & terms

Up to £65,000 depending on experience and location.

This permanent role will be based either in London or Leeds with travel to dxw offices in London and Leeds and to client offices as work as required.

Details of our benefits package can be found in all job adverts on our website.

Our public sector work means that appointments will be made subject to a background check.
For more information about dxw, visit www.dxw.com or our Playbook where we explain the way we work and our values.