Service Designer

About the job

As our clients transform into more service-oriented organisations, you will help them to define their services and develop the user-centred design capabilities and the ways of working they need.

You will help dxw design accessible public services that work well for all kinds of users, across all the channels and support options they need, including assistive technologies.
The services you’ll work on will continue to be supported and improved by the organisations they’re built for and their design will need to support that.

As part of an agile multidisciplinary team, you will work closely with service and product owners, user researchers, developers, business analysts and others to transform and improve services. You’ll facilitate meetings and co-design sessions. You’ll devise and share narratives of existing user experiences, as well as your visions of future ones.

You should be able to build effective relationships with all kinds of stakeholders to understand desired and acceptable outcomes, from idea generation to adoption of the service or product.

You’ll also identify and find ways to highlight risks, issues and areas of uncertainty and constructively challenge assumptions about the product, service or organisation.
By combining evidence and experience to create ideas and make good design decisions, you’ll choose the most appropriate method for the team, project and desired outcome.

In projects with smaller teams, you may play a dual role as a researcher, business analyst, interaction or content designer.

You will support colleagues in dxw building the service design community, internally and externally e.g facilitating Service Design mornings.

About Us

dxw works with the public and third sectors to create user-focussed services and products that improve lives.

We’ve been around since 2008 and worked on lots of projects that have made a real difference – things like helping a government department to track aid spending and how to improve digital collaboration between local authorities.

We are looking for a Service Designer to help us design products and services to achieve this mission. We encourage people looking for flexible working arrangements to apply.We think it’s important to have diverse teams and aim to create an environment where everyone is supported to do their best and be themselves.

Requirements

We’re looking for someone who

• Cares and wants to help improve public services
• Can facilitate discussions to help the team and stakeholders frame problem areas and create hypothesis
• has at least two years experience working as a practitioner service designer

• • can create prototypes with different fidelity (visual and physical mockups and editing simple html-based prototypes, e.g GOV.UK prototype toolkit ) to support experiments and tests
  • Communicates complex ideas in a simple and understandable way

Benefits

The Service Designer can live and work anywhere in the UK. Some travel (a few times a month) to meet our clients across the UK would be useful, but not mandatory, when restrictions are lifted.

This is a 12 month fixed term contract and you can be based anywhere in the UK.

Our public sector work means that appointments will be made subject to a background check.