Service Designer

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About This Role

This role plays a key role in transforming BT’s ways of working at scale through design thinking, agile and lean start up frameworks that enable multi discipline teams to deliver market leading digital products and services. Embeds a human-centred culture and model for rapid innovation and product development, continuous experimentation, measurement and improvement.

You’ll Have The Following Responsibilities

• Continued evolution of the service design framework, tools and techniques.
• To continue to evolve the operating model for the cross-functional Design Squad.
• Coaching service design squads and assuring the service development lifecycle to ensure that all services are designed in accordance with agreed service design principles and processes.
• Scaling design thinking across Technology and CFUs via boot camps and consulting engagements to enable the delivery of consumer facing products and services in a human-centred way.
• Supporting the IT Transformation communication and engagement plan (speaking at events – internally and externally).
• Coaching and facilitating cross functional teams to deliver business outcomes that are human-centred and commercially viable.
• Leadership of partner service designers.

You’ll Have The Following Skills & Experience

• Subject matter expert in service design and design thinking.
• Very high and sophisticated interpersonal skills needed to lead multi -discipline and cross functional teams and co-create with challenging stakeholders.
• A Connected Leader who role models through their own behaviour and actions, embedding change by inspiring, coaching, holding them-self and others to account and setting the right cultural tone for IT and Technology/CFUs.
• Highly effective and diverse stakeholder management: demonstrated ability to build and manage relationships across challenging internal and external teams, senior stakeholders, consultants, architects, analysts, and Finance and HR personnel.
• Strong communicator and collaborator: ability to, articulate complex solutions clearly, and solicit the best work from cross functional teams.

Benefits

• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Pension scheme
• Shares Plan
• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Design and delivery

Main location

UK & Ireland-United Kingdom-London-London

Schedule

Full-time

Working pattern

Standard

Salary

Competitive

Closing date

Jun 15, 2020, 5:59:00 PM