Service Designer

Grade B – £37,694 (National Framework) or £42,590 (London Framework – if you are London office based or homebased and live within the boundary of the M25)

Contracted Hours: Full time 37 hours per week

Contract Type: Fixed Term for 18 Months

Closing date: Sunday 16th August 2020 at 11.59pm 

In line with the Care Quality Commission estates strategy, we are planning to move our London office from 151 Buckingham Palace Road to 2 Redman Place, Stratford, East London in late 2020.

Are you committed to helping us regulate health and social care within England?

We are looking for individuals who are caring, demonstrate integrity, work well as part of a team and always strive for excellence in everything they do. Help us make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

Let us tell you a little bit about the role….

 We are looking for a Service Designer to innovate and incubate new ways to meet the needs of our users.
You will design the end-to-end journey of a service to help users complete their goal and allow CQC to deliver a policy intent.  You will work openly, with a core team of multidisciplinary experts and in collaboration with colleagues from other professions.

What we’re looking for from you…

Accountabilities:

Understand how to design services that meet user needs

Capture the entire perspective of a service, setting the vision turning interactions into simple user journeys

Understand the existing system of a service to target improvements and opportunities

Understand user needs and track interactions across channels and organisations

Create and rapidly iterate both digital (HTML and CSS) and non-digital prototypes

Identify and design new cross government service patterns and standards

Welcome constructive criticism of your work and constructively review the work of others across CQC

Be excited about the future and bring new trends and technology into services

Analyse failure within services and identify root causes for that failure

Build collaborative relationships and work effectively within an agile environment with colleagues

Actively participating in the design community in CQC and across government, learning, sharing and applying skills and knowledge to improve, and being an advocate for design in CQC

Essential Skills and Experience:

Solid understanding of service design methods and practice, with proven experience using data and user feedback to improve services

Experience of rapid prototyping as part of developing new products and service, or transforming existing services

A design practitioner with an understanding of other disciplines such as user research, user experience, content design, and interaction design

Have experience of working with multidisciplinary agile teams in complex environments

Experience of solving complex or undefined problems, within a team to conceptualise, design, prototype, and deliver services

Core design skills of sketching, journey mapping and prototyping including through rapid prototyping tools and HTML and CSS

Understanding of the GOV.UK Service Standards and design principles

Experience of supporting team members and colleagues in the design process and supporting communities of practice

Strong skills in communicating design decisions; convincing people that user needs and a user-centred approach are the right way to design products and services

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential . We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values

Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can