Service Designer

About the role.

Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills? Do you care about your client’s needs and motivations? Do you love getting to the root of the problem and improving a user’s experience?

We are looking for a Service Designer to join the team on a permanent basis, so keep reading:

What you will do.

• Plan, prepare and execute a range of design activities to support the inception or continuous improvement of products/services for our clients
• Lead collaboration with various skill sets to rigorously analyse all aspects of the service and enable the team to build empathy with the service users
• Identify the most appropriate design methods depending on the phase of the service lifecycle, such as service mapping, service blueprinting or classification of a service taxonomy
• Lead the creation of maps and blueprints. Ensure their value transcends the artefact and enables outcomes
• Be able to adapt the use of methods and tools for remote or face-to-face working
• Shape the service design community of practice and ensure it is able to provide guidance and feedback
• Advise on suitability of design candidates for open roles and lead recruitment interviews
• Direct the work of others and provides guidance on how to use service design in a strategic context
• Have knowledge of, and participate in, several disciplines, actively seeking ways of facilitating co-working and improving the strength of Hippo’s multidisciplinary service design offer