Service Designer

We are currently looking to hire a dedicated Field Service Designer to join our forward thinking team on a permanent basis!

For more information about us visit – https://www.youtube.com/watch?v=k6mVLaUyO4U

You will have deep expertise in mapping out key touchpoints, isolating dependencies and problem areas and recommending evidence-based actions. Extensive experience of facilitating mapping workshops is crucial, with the ability to work closely with and influence everyone across the business from Software Engineers to senior partners.

You will unite people from different subject areas to work together towards a shared goal and purpose, putting users at the heart of everything we do. A champion of the blueprint model, of agility and of digital services that are accessible to all, you will help to enable product decisions that meet user needs and lead to commercial return.

Key responsibilities

• Working with data and qualitative insight, through co-design with partners to define solutions and strategic propositions
• Taking user research into measurable insights and communicating this in a succinct and human-centred way to partners
• Understanding and articulating clearly how products and services need to change from a user centred, system, and business perspective
• Crafting, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
• Working with software developers in an agile development process to implement product/service propositions
• Defining measurements for organisations to evaluate their impact, supporting them to use this data to iterate what they deliver
• Teaching the organisation how to design better services and providing expertise to develop this within the organisation.

Skills and experience

• Experience of agile working within a design team and understand how to effectively integrate design with an agile development team
• Facilitating workshops with internal and external partners
• Ability to implement methods to measure and report the impact of design recommendations
• Be proficient with a range of design, presentation and prototyping tools
• Previous experience of running usability testing sessions.
• Experience creating design artifacts such as service blueprints, partner mapping, user journeys, personas
• Ability to evangelise the service design approach and communicate benefits to the wider organisation

We are looking for candidates who are Self-motivated, enthusiastic, persistent and passionate about the end results. You will be collaborative and good at building relationships. Working with colleagues across all areas of the organisation and beyond to achieve one mission. An excellent communicator with good interpersonal skills, confident working with individuals at all levels.