UX/Service Designer M/F/D

About the role / Segment

MindSphere is the world’s leading Industrial IoT Solution from Siemens. As part of Siemens Xcelerator product portfolio, MindSphere bridges the gap between OT (operations) and IT, enabling our customers in their digitalization journeys to gain competitive advantage from IoT, data analytics and closed loop design and manufacturing. Born in the Cloud, MindSphere is a set of Solutions and packaged business capabilities in the public Cloud (multi-tenant) and as dedicated private Cloud offerings for our largest customers as part of their Virtual Private Cloud or Local Private Cloud as Software As A Service (SaaS).

To strengthen our UX team within the MindSphere R&D, Siemens Digital Industry Software is seeking a UX Service Designer, with UX Research expertise, who can co-create, synthesize and communicate across our organization and take the MindSphere user experience to the next level in our journey of building the world’s leading IOT Solutions as part of Siemens Xcelerator.

If you are a customer focused experienced service designer, with a passion for creating world class experiences for our customers by transforming how they design and create products driven by data in context using our software, then we would love to meet you!

Area of responsibility

As a Service Designer at MindSphere you will work with various subject areas to continually refine and improve the end-to-end experience of our users and help connect the dots through our software Solutions. You will enable our stakeholders to adopt the service design mentality. We are a growing sub-discipline, in the R&D Product Design Team so we are looking to improve our practice and outcomes.

Your contributions will elevate our software Solutions, servicing specific journeys across many touchpoints for users. Your work and facilitation skills will enable us to take the end-to-end developer and end user experience to the next level. You will frequently meet with Product Managers, Product Designers, architects, developers and Customer Service Managers to advise, align and have your share in strategizing next steps.

Your qualifications

• 5+ years of professional experience in a design consultancy or equivalent position
• Proven track record of shipped services and products
• Demonstrated experience of working with complex digital products, enterprise products and tech ecosystems
• Deep expertise in human-centered design and service design
• Ability to visualize the service experience through the lens of different diagrams
• Ability to communicate in different styles ranging from visual artefacts to in-person discussions with the goal of communicate complex matters in a simple manner.
• Active listener, ability to understand and address points of tension, ability to challenge others in a constructive way, ask questions that lead to clarity
• Self-motivated, able to work independently but also collaborative and driven by group critique
• Excellent graphic design and typographic skills are a plus