Senior Service Designer

As a Barclays Senior Service Designer, you will join the design revolution within Barclays to deliver human centred designs that meet customer needs and deliver the ‘Best of Barclays’ for our customers and clients.

It will be a great opportunity for you to take a lead role across all stages the design cycle, from discovery, definition, development and delivery, bringing your experience and expertise to embed design-led thinking and service design into the projects you are part of.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application process.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.  Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing:
• Delivering high-quality design assets that articulate customer insights, journeys and experiences, such as Service Blueprints, Customer Experience Maps and a Value Proposition Canvas.
• Applying the Service Design methodologies in your day to day work.
• Showing initiative to collaborate with other disciplines to deliver project tasks (E.g.: Product, business or visual design)
• Undertaking a variety of project work using your broad Service Design toolkit, to approach different problem statements with the right technique
• Using your understanding and curiosity to be the voice of the customer working with a mixture of stakeholders both peer to peer and at a senior level to influence on behalf of the customer
• Supporting the preparation and planning design research activities collaboratively with the Design Researcher to ensure we are seeking customer insight to aid business decisions.
• Monitoring your own work stack and prioritise to deliver to deadlines

What we’re looking for:
• Passion for understanding people and how we can make their lives better though design
• Creative thinker, who is not afraid of thinking outside of the box
• You enjoy working with a wide range of people, and respect the creativity that comes from diversity
• Naturally curious mind is motivated by problem solving with others

Skills that will help you in the role:
• BA or MA design courses or related courses (e.g. Behavioural Economics, Psychology) as well as candidates with relevant Design experience from other industries.
• Experience of using collaboration tools both physically and virtually as well as design software
• Experience of creating service blueprints, customer journey maps