Government

Senior Service Designer

Archived
Full Time

The Scottish Government

Senior service designers work with service managers and programme directors to develop design concepts whilst championing the involvement of citizens, service users and stakeholders throughout the design process.

This post attracts a £5,000 DDaT pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.

Responsibilities

• Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
• Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
• Advise on which service design tools and methods to use.
• Work with user researchers to understand and meet the needs of users across a variety of channels.
• Champion design for users for whom assisted digital and / or accessibility technologies are required to access a service.
• Facilitate co-design with design teams, citizens services users, and other stakeholders.
• Prototype and validate proposed design solutions using a variety of prototyping tools.
• Identify and understand constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met.)
• Make and guide on design decisions and communicate how decisions have been reached.
• Participate in and/or support programme and project assurance activities
• Contribute to DDaT community such as by participating in events and reviewing processes, tools and guidance
• Line manage the Social Security Directorate service design team
• Other duties as required by SG to support wider corporate activities

COMPETENCIES

• People Management
• Communications and Engagement
• Improving Performance
• Analysis and Use of Evidence

Essential Criteria & Qualifications

ESSENTIAL CRITERIA

  • Experience in a digital service design setting, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
  • Ability to choose and apply appropriate user-centred design methods (from data gathering, idea &concept generation, and prototyping) for different design life cycle phases and situations.
  • Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
  • Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
Location
, Scotland
Type
Full Time
Industry
Government
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