Mobile Payments Senior Service Designer

Location: Newbury or London

As part of the M-Pesa function you will be supporting the world’s most successful mobile money transfer service, enabling millions of people who have access to a mobile phone, but do not have or have only limited access to a bank account, to send and receive money, top-up airtime, make bill payments and much more.

This is a senior role in the Mobile Payments function – to lead the analysis, definition and configuration of new M-Pesa services on the mobile money platform and associated integrations. You will provide thought leadership and direction in considering all aspects of service design, supporting product development teams to meet business requirements efficiently and safely in line with established standards.

You Will

• Driving the analysis and design activities of mobile money service delivery, set direction and quality check the deliverables of other team members.
• Oversee the elicitation of requirements information from local market representatives and product experts, negotiate with stakeholders to understand real underlying requirements and priority.
• Specify and implement functional behaviour for the system, covering features, business process definition, acceptance criteria report definition, business logic and use cases.
• Leading with development teams to ensure business intent is understood and effectively carried into development phases
• Contribute to the specification of Functional Acceptance Test strategy and test scenarios.
• Working with the Risk and Compliance teams to complete new product and service risk assessments
• Oversee configuration of the mobile money platform in line with agreed business requirements.
• Conduct peer reviews of Business Analysis documentation ensuring review comments are clearly documented
• Build strong relations with all stakeholders including customers, internal and external suppliers and senior management.

It would be nice if you have…

• Proven track record of successful delivery in a senior Business / Systems analysis, Product Owner, or Business Architecture role
• Experienced in the use of common business and systems analysis methodologies and modelling tools (e.g. UML, BPMN, Enterprise Architect, JIRA).
• Strong understanding of the financial services industry
• Experience working with credit and loan propositions.
• Experience working within a multi-national team and serving customers from multiple countries
• Formal Business Analysis or Anti Money Laundering qualification

You must have…

• Experience of software development lifecycle, in agile and waterfall methodologies
• Strong process and analytical skills, able to identify solutions to complex problems
• Ability to work proactively within a fast-moving environment

What’s in it for you?

• 28 days holiday (with the option to buy or sell 5 days) plus public holidays
• Flexible working
• Pension matching scheme of up to 10%
• 5 paid days leave for charity projects
• MyChoices portal – cycle to work scheme, 100’s of retail discounts, shares and salary sacrifice schemes
• Vodafone family and friends discount
• Interest free commuter loan
• Global parental leave policy for all new parents coming in 2020 which includes 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
• Access to Vodafone University and LinkedIn Learning