Lead Service Designer

What You’ll Do

As a Lead Service Designer, you’ll:

Lead design efforts on complex Government projects, taking full accountability for outcomes.

Scope and outline project approaches, providing realistic estimates for time, scope, and risks.

Bring strategic direction to every challenge, using insights to chart clear paths for success.

Plan and facilitate workshops that spark creativity and alignment.

Translate complexity into sketches, storyboards, user journeys, system maps, and service blueprints.

Collaborate with clients and teams to design seamless services that balance user and business needs.

Advocate for accessible and inclusive design, ensuring services work for all.

Mentor and inspire team members, fostering growth and innovation.

Guide senior stakeholders, building consensus and aligning strategies to business objectives.

What You Bring

7+ years of experience as a Service or UX Designer in an agency, studio, government, or product setting.

Mastery of design thinking and user-centered methodologies.

A strategic mindset that cuts through noise and delivers impactful services.

Proven ability to lead complex projects, balancing creativity with business priorities.

Enthusiasm for facilitating workshops and fostering collaboration.

A portfolio showcasing thought-provoking approaches to design challenges—successes and failures alike.

Hands-on expertise with prototyping and design artifacts like blueprints, storyboards, and system maps.

Experience in design sprints and agile methodologies.

Strong communication skills to navigate senior stakeholder relationships with confidence and clarity.

A passion for mentoring and elevating team members.

• Experience delivering against the Government Service Standard

Ability to achieve SC clearance