Lead Service Designer

The role

You’ll be hands-on leading meaningful and impactful projects, guiding multidisciplinary teams and clients through the design process and helping us grow and evolve the practice of service design in our company.

Our team

Our design team is a wonderful mix of 20+ researchers, UI, UX and service designers working together with developers to create unique experiences that solve people’s real problems. This is a fast-expanding team within a more established consultancy, where you’d have the rare opportunity to follow your work across both design diamonds. Unlike most agencies, we don’t just focus on innovation, proof-of-concept and early-stage engagements, we also have the cross functional teams to deliver the amazing experiences we conceive. We work very closely with our clients in intense, user-focused, prototype driven sprints, nurturing long-term relationships.

We don’t just design. We have impact.

So, here’s another question – does this sound like you?

What we expect from you

We’re looking for someone who is unafraid of working with ambiguity & thrives on painting a picture of the future, bringing clarity, vision and excitement to cross functional teams and stakeholders, while helping create a safe environment for great collaborative design to happen.

We value colleagues who have learned as much from failures as from successes, who are humble enough to share their learnings without reservations and who listen to and encourage others to make their own contributions. While growing with us, you will have a strong opportunity to craft your future role in the team.

Essential skills and experience

· 7+ years’ experience working as a Service Designer within an agency, consultancy, design studio, government or product environment (or similar relevant experience with transferrable skills)

· Experience in scoping and outlining approaches to projects – can provide realistic time/scope/risk estimates for a project, define artefacts and milestones

· Experience working in agile teams/with agile methodologies

· Ability and willingness to carry out qualitative research & user testing, collaborating with researchers

· Can demonstrate leadership on projects – can lead projects with full accountability, negotiate the noise and leverage insights to set projects on-course to deliver great services

· Business acumen – can align strategies and solutions that help deliver business objectives while designing for user needs

· Demonstrate a growth leadership mindset – with an ability to create trust and inspire both stakeholders and cross functional teams

· Experienced in planning and facilitating workshops

· Some line management experience – or a willingness to line manage our less experienced talent

· A strong advocate of design quality, with a point of view on how to continuously improve and set the standards for both output and process

· Cross functional team experience – skilled in communicating both vision and tasks and reducing any gap between technology and design

Nice to have skills and experience

· Experience with UK government projects and familiarity with the government Service Standard and CDDO service assessments

· Understanding and awareness of procurement, ideally with experience in writing proposals and pitching for new project

· Strong domain knowledge in any of the following industries: Media & Entertainment, Mobility, Ecommerce, Health and lifestyle