Service Designer

About the role

Service Designers in Royal Greenwich, work through the entire design process, from design research, framing problems/ propositions, to reimaging end-to-end experience and crafting the details of the service delivery model.

They work as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational service goals and the practicalities of product delivery.

They identify opportunities and help stakeholders to reimagine their services to improve service outcomes and reduce the cost of delivery.

Driven by impact, they use data, design thinking and agile ways of working to solve problems, test ideas quickly to learn things that matter.

Responsibilities

• You will be working with different types of service across digital and non-digital channels and methods of access.
• You will contribute to identify design patterns and reusable components to tackle common problems across the organisation.
• You will help people see their services through a people lens with a design state of mind, helping them to map and discover opportunities for transformation in their areas.
• You will work with senior leaders across the council to help them understand service design, helping them see what’s possible.
• You’ll use agile ways of working to iterate what you do and be an ambassador for agile ways of working as well as user-centred design.
• You will be a critical member of the service design community of practice and help its ongoing growth.

Who are we looking for?

We’re looking for people with already working in service design or a similar field, who care deeply about user need and who want to work on a great social mission and grow their careers here at Royal Greenwich.

We actively encourage applications from under-represented groups. At the moment, the role will be 100% remote working. As the covid pandemic abates, we would like you to work partly from the office and partly from home.

Why join in Royal Greenwich?

This is a great role in a vibrant and growing team; in return, we offer a range of benefits which include:

• Annual Season Ticket Loan
• Childcare Voucher Scheme
• Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels
• Reduced rate Gym Membership
• Eyecare Vouchers
• Cycle to Work scheme
• Long Service Awards
• Generous Annual Leave entitlement and
• Excellent Pension Scheme
• GreenwichCard which entitles you to discounts at local businesses
• Employee Assistance Scheme including external counselling service
• A range of flexible working arrangements
• Staff networks