Senior Service Designer

As a Senior Service Designer, you’ll be welcomed into a thriving, exciting in-house product team, alongside other service designers, user researcher, content designers, business analysts and product managers. It’s essential you’re open-minded, great at working in a team, have experience in designing services that are fast, accessible, joint-up and simple to use. Most importantly you are up for the challenge to make public service more outcome-focused and growing a new practice. We are a new team, so there’s plenty of scope for having your say!

What your role will involve:

You’ll be part of our brand-new in-house product function as part of the Digital and Customer service team. You’ll report to the Head of Product.

As a Senior Service Designer, you’ll take a key role in the service design community across Royal Borough of Greenwich, setting standards and leading service design of new, complex products and services. You’ll directly lead on our most complex, risky and interdependent priority areas, working as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational goals and the practicalities of product delivery.

As a senior practitioner, you will be working through the entire design and delivery process, from framing problems, understanding and visualising service landscape, improving and reimagining end-to-end service, crafting service details, prototyping service to orchestrating work to support implementation.

What your day-to-day responsibilities will look like 

• Work with different types of service across digital and non-digital channels and methods of access.
• Help colleagues see their services through a people lens with a design state of mind, helping them to map and discover opportunities for transformation in their areas.
• Help colleagues reimagine their services to improve service outcomes and reduce the cost of delivery.
• Contribute to identify design patterns and reusable components to tackle common problems across the organisation.
• Use data, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture.
• Take a key role in developing and growing the service design community of practice, codifying ways of working.
• Line manage people, helping develop our people and managing performance robustly.
• Actively look for opportunities to improve the internal processes of knowledge management, learning and development, getting feedback, running design critique and meetings, etc.
• Work with senior leaders across the council to help them understand service design, helping them see what’s possible.

Why join Royal Greenwich:

Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority.

We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you’ll be in an environment that promotes knowledge and skill sharing, so you’ll be working closely with other areas of the business.

Our vision is for a happier, healthier and more joined-up borough using modern technology and data. This was already an urgent need, but the COVID-19 pandemic has accelerated both the urgency and the will to change.

Our Royal Greenwich values underpin the work we do:

• Improving residents lives and opportunities
• Demonstrating respect and fairness
• Taking ownership
• Doing things better
• Working together across the Council.