Service Designer

Apex Systems
Experience in the following:
- BS/MS Degree; preference for Human Computer Interaction, Service Design, or Computer Science; or equivalent experience
- Experience working as a service designer with an in-house Design team or at a Design agency.
- Experience in an IT business interface role – successfully balancing business needs within a project
- Service Blueprint, Personas, Customer Journey Maps, Service ecology maps
Required:
- Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment is a plus.
- Evidence to show the approach to problem solving coupled with skills in research, user experience, and design (both visual and interaction)
- Strong written and verbal communication skills
- Min 5 years of working experience
Capability:
· Turn insights and opportunities into differentiating service experiences.
· Use service design tools to build a user journey map that identifies problems and issues within a service that need to be addressed.
· Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem.
· Find opportunities to improve user experience across different touchpoints and articulate the dependencies and complexities across them to partners.
· Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services.
· Use service blueprints to advise the strategy of a service or product.
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