Service Designer
British Red Cross
We have an exciting opportunity to join a leading international humanitarian organisation, embedding and improving service design at the British Red Cross.
Ensuring that users are at the heart of our design and development process, we are looking for a Service Designer to join the Innovation hub, to help better support people in crisis.
As more teams have trust in our ways of working, momentum has been building at all levels of the organisation for Service Design.
What you will be doing
You will work closely with service teams across the organisation to continuously improve end-to-end journeys as well as designing new, strategically aligned services.
You will have the opportunity to work on a breadth of projects that solve problems holistically, working collaboratively with people from a variety of different backgrounds and disciplines. All the time supported by an immediate and wider team of highly passionate, skilled and friendly people who help create the space to make change happen.
As part of a growing community of designers, you will champion our user-centric design approach; ensuring users are at the heart of our design and development process.
You will also have the opportunity to coach and upskill teams in Service Design methods to embed Service Design across the organisation.
Take a look at our Digital & Innovation Medium Blog to see what the team have been working on recently – e.g.Taking a Service Design approach to Emergency Response.
What we are looking for
- You are passionate about using innovation and service design to drive change in the charity sector
- You are an experienced service designer, with a proven record of improving end-to-end user journeys across both digital and offline channels
- You will be user focused with sound experience of user research – both quantitative and qualitative methods
- You can use user insight and evidence to identify opportunities for improvement and efficiency within services
- You are naturally curious, always on the lookout for new ideas and ways to improve processes, products and services
- You are a people person and enjoy making new connections.
- You know how to engage and can passionately champion and communicate ideas and new concepts
- You have experience in demonstrating the value of service design to a range of stakeholders
- You have knowledge of a range of innovation tools and methodologies (e.g. design thinking, rapid prototyping and agile delivery)
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