Transport and mobility

Service Designer

Archived
Full Time

Onto

Requirements:

Life as a Service Designer at Onto:

In the first 3 – 6 months

  • Dive straight in and work with a multidisciplinary agile team working on a live project.
  • Contribute to the design practice and learn from others in the team.
  • Map and review existing user journeys and contribute by suggesting improvements.
  • Learn about our customers and immerse yourself in the Onto experience to better inform your design decisions.
  • Produce service design maps, and then test them with users and stakeholders.
  • Work closely with engineering and product functions.
  • Work with the Head of Design and wider design team to map data points and insights against user journeys

6 months and beyond

  • Collaborate with the Customer Service and Marketing teams to identify areas in which design can improve the storytelling and customer experience.
  • Collaborate with the wider Product team to build out best-practices for future team growth.
  • Help to build a strong design culture within the company.
  • Use data and insights to inform future priorities to improve the service.
  • Contribute to the service design vision.

Ideally we are looking for:
If you don’t feel you meet every single one of the bullet points please still apply as we’d love to hear about the experience you do have!

  • You’re passionate about solving user problems and have a deep sense of empathy. The user is at the heart of everything we do, and you’ll be expected to put yourself in their shoes to help better inform our future decisions. (One type of user is the customer. Others are surrounding the service, internally and externally)
  • You are a clear communicator, who can bring cross-functional teams along the journey Moreover, you can articulate design decisions
  • You are proficient with design and collaboration tools such as Figma and Miro, as well as other mapping tools that help you visualise a service or model
  • You can solve specific service design challenges using data and insight
  • You are able to challenge current user journeys and suggest alternatives
  • You understand the benefits of a design system and a reusable modular approach to design
  • You have a strong understanding of accessibility and how this needs to be considered in the design stage

It’ll be nice if you have…

  • Experience working with (or working as) user research and content designers.
  • Experience planning and facilitating user research sessions to better understand our customers, and turning insights into actions that drive our future product direction.
  • Experience using Confluence and JIRA
Location
, England, England
Type
Full Time
Industry
Transport and mobility
Apply for Job
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