Senior Service Designer

We are looking for a Senior Content Designer / UX Writer to join our team here at Onto, supporting either the app or website teams.

We are building a collaborative design culture where common design principles are created, understood and shared across teams. We are growing out product design and research, as well as content design, both here and in Europe. It is an exciting time to join, thanks to our great product, people, opportunities and challenges.

We want to build a collaborative, diverse team. We understand that there are many ways to get to a product design career. The differences in a team build a better product. You may not fit the description below exactly, but can explain how you fill the gaps with comparable experience.

Requirements:

Life as a Service Designer at Onto:

In the first 3 – 6 months

• Dive straight in and work with a multidisciplinary agile team working on a live project.
• Contribute to the design practice and learn from others in the team.
• Map and review existing user journeys and contribute by suggesting improvements.
• Learn about our customers and immerse yourself in the Onto experience to better inform your design decisions.
• Produce service design maps, and then test them with users and stakeholders.
• Work closely with engineering and product functions.
• Work with the Head of Design and wider design team to map data points and insights against user journeys

6 months and beyond

• Collaborate with the Customer Service and Marketing teams to identify areas in which design can improve the storytelling and customer experience.
• Collaborate with the wider Product team to build out best-practices for future team growth.
• Help to build a strong design culture within the company.
• Use data and insights to inform future priorities to improve the service.
• Contribute to the service design vision.

Ideally we are looking for:
If you don’t feel you meet every single one of the bullet points please still apply as we’d love to hear about the experience you do have!

• You’re passionate about solving user problems and have a deep sense of empathy. The user is at the heart of everything we do, and you’ll be expected to put yourself in their shoes to help better inform our future decisions. (One type of user is the customer. Others are surrounding the service, internally and externally)
• You are a clear communicator, who can bring cross-functional teams along the journey Moreover, you can articulate design decisions
• You are proficient with design and collaboration tools such as Figma and Miro, as well as other mapping tools that help you visualise a service or model
• You can solve specific service design challenges using data and insight
• You are able to challenge current user journeys and suggest alternatives
• You understand the benefits of a design system and a reusable modular approach to design
• You have a strong understanding of accessibility and how this needs to be considered in the design stage

It’ll be nice if you have…

• Experience working with (or working as) user research and content designers.
• Experience planning and facilitating user research sessions to better understand our customers, and turning insights into actions that drive our future product direction.
• Experience using Confluence and JIRA

Your Work

Please supply a link to your portfolio. As part of our recruitment process we’ll ask you to show us examples of your work demonstrating your process, decision-making and leadership skills.

We’d like to see two case studies that show how you solved a complex design problem, including how you collaborated with others and the impact it had on a product or service.