Senior Service Designer

About the role

Senior Service Designers in Royal Greenwich, are the senior practitioner, working through the entire design process, from design research, framing problems/ propositions, to reimagine end-to-end experience and crafting the details of the service delivery model.

They directly lead on our most complex, risky and interdependent services, working as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational service goals and the practicalities of product delivery.

They identify opportunities and help stakeholders to reimagine their services to improve service outcomes and reduce the cost of delivery.

Driven by impact, they use data, design thinking and agile ways of working to solve problems, test ideas quickly to learn things that matter.

Responsibilities

• You will be working with different types of service across digital and non-digital channels and methods of access.
• You will contribute to identify design patterns and reusable components to tackle common problems across the organisation.
• You will help people see their services through a people lens with a design state of mind, helping them to map and discover opportunities for transformation in their areas.
• You will work with senior leaders across the council to help them understand service design, helping them see what’s possible.
• You’ll use agile ways of working to iterate what you do and be an ambassador for agile ways of working as well as user-centred design.
• You will take a key role in developing and growing the service design community of practice, codifying ways of working.
• You will be line managing people, helping develop our people and managing performance robustly.
• You will be actively looking for opportunities to improve the internal process of knowledge management, learning and development, getting feedback, running design critique and meetings, etc.

Who are we looking for?

We’re looking for people with already working in service design or a similar field, who care deeply about user need and who want to work on a great social mission and grow their careers here at Royal Greenwich.

We actively encourage applications from under-represented groups. At the moment, the role will be 100% remote working. As the covid pandemic abates, we would like you to work partly from the office and partly from home.