Senior Service Designer

Joining our experienced and passionate Service Design team you will work across variety of projects in both the public and private sector. You will have worked in a UX or Service Design (SD) role and be driven to get your teeth into fascinating design challenges.

You will have an outstanding portfolio you can share with us, ideally it shows work across a variety of platforms and media.

You should be comfortable taking on user research tasks, through to visually articulating synthesised findings and sketching future service maps and journeys. If from more of a UX background you should feel at home with Sketch, Figma, GDS Prototyping tool kit or Illustrator and be able to quickly mock up a series of wireframes to help conceptualise, prototype and user test a new service design.

No matter what your background, you’ll have methods, tools and experiences to work across the 3 phases of our service design model: Discover, Design & Deliver.

You should feel comfortable leading aspects of design thinking, helping the wider team members (including business analysts, content designers, web developers and delivery managers) contribute their insights and perspectives to help curate a holistic design response to any given task or design challenge.

We’re looking for designers who have a keenness to nurture or develop specialisms in their practice whether it be wireframing, sketching user flows, user research, interaction design, information architecture design, inclusive design or facilitating collaborative design. And maybe there’s something special that you could offer us: we’d love you to be an amazing freehand illustrator, video story-teller or motion graphic designer.

You will have a passion about working within an Agile environment which will be led by individuals from the business and in partnership with our clients.

You care passionately about representing the users you design for. You want to design not just the best thing but the right thing for the whole audience. You’ll have an instinct for balancing clients’ needs with users’ needs, and you’ll be able to work with a diverse group of disciplines and perspectives.

Of course, you know how to use Adobe Creative Suite and other visual design platforms, but more importantly, you’re happy to pick up whatever package best suits the task at hand. The same goes for the new devices that your designs might appear on. You can pitch your work, and sell it to all sorts of people.

• Role requirements:
  • Expertise and deep knowledge of service design and UX Design tools and methodologies
  • Expertise as a User Centred Design practitioner
  • Expert in producing low fidelity to high fidelity prototypes in one of the following: Sketch, Figma, Illustrator, GDS Prototyping tool kit.
  • Demonstrable experience in user research techniques and analysis, e.g. interviews, contextual inquiry, customer journey analysis and mapping
  • Articulating client’s objectives and reconciling user needs with strategic priorities
  • Conceptualisation and proposition development supported by research.
  • Strong visual design communicator (e.g. sketch note, wireframing, service mapping interaction design, verbal and written)
  • Ability to produce high fidelity visual output for clients, documents, presentations or workshop materials.
  • Rich understanding of trends that demonstrate innovative and future facing applications of digital platforms and technologies to solve complex problems.
  • Stakeholder engagement
  • Confident in presenting and explaining user needs to clients who may be unfamiliar with user-centred design.
  • Agile methodology & practice
  • Developing new service propositions for clients
  • 5 to 10 years’ experience of applying service and user experience design within public sector and/or commercial settings.

• We like people who are:
  • Enthusiastic about what they do, and a delight to work with
  • Motivated and full of ideas
  • Driven and self-starters
  • Data and technology fanatics, who can show an interest in and understanding of recent trends and the benefits they could bring
  • Passionate about working within data, digital and technology and with the drive and determination to continually improve
  • Able to build successful relationships to establish credibility

• Our culture is built on:
  • Being one team; we work for and with each other with respect and positive intent; when the going is tough, we support not blame each other
  • We aim high and are ambitious; we bring the energy and positivity
  • We are curious and embrace new ideas and different perspectives, generous with our time and with each other
  • We are not afraid to fail, we learn from our failures, turning them into our future successes
  • We deliver quality in everything we do; we are open and honest with each other and our clients