Senior Service Designer

We are looking for a Senior Service Designer to join us on a 6-month contract position, working on one of our government digital transformation projects. This contract is a remote working role (Must be based in the UK). The Snr Service Designer will be expected to start ASAP.

Key Responsibilities:

• Using analytical and visualisation skills to help frame whole problems for users and organisations – as-is and to-be states
• Facilitating design thinking through workshops with users, industry bodies, senior leaders, and other stakeholders to help envision, plan, and deliver future-state service designs.
• Using service design artefacts, participatory design, and holistic thinking to pull together, collaborate with and convene research, content design, product, business analysis, data analytics, technical design, behavioural insight, and policy, to deliver end-to-end services
• Prioritising user needs and behaviour to underpin and drive design decisions.
• Analysing failure within a service and identifying root causes which can be resolved or documented for future learning.
• Working in partnership with both in-house teams and other suppliers to achieve a shared outcome.
• Where necessary working in partnership with other disciplines and if necessary supporting delivery of user research, UXD and content design

Key Skills/Experiences:

• Experience working on government/public sector projects
• Strong experience designing complex service design systems
• Strong knowledge of user-centred design processes
• Workshop facilitation
• Concept and strategic design
• Experience with wireframing, Figma
• Experience using GDS prototyping toolkit
• Ability to work and engage with multidisciplinary teams with the design process
• Agile working environment
• Stakeholder/Client management