HR

Senior Service Designer

Archived
Contract

Pontoon Solutions

Service Designers often have diverse backgrounds, but what unites them is the ability to be empathetic, strategic and collaborative; to communicate visually and engage through storytelling; and to facilitate, coach and build capability in others. We deeply value diversity and are an equal opportunity employer, providing flexible-working, as well as equipping colleagues with skills and opportunities. We may not always be able to accommodate every working pattern, but will consider any request.

Specific responsibilities of the role include:

  • Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope.
  • Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
  • Facilitating workshops and discussions with various stakeholders, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed.
  • Communicating with colleagues and stakeholders to manage expectations and incorporate multiple perspectives in the definition of solutions.
  • Researching and documenting current state services and experiences, and prototyping future state services.
  • Leading others to make good design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.
  • Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring.
  • Collaborating closely within the multidisciplinary team of designers, product owners and engineers.
  • Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys.

Experience in a range of research and design methods, including at least some of the following, is essential:

  • Contextual enquiry
  • Interviews
  • Affinity diagrams
  • Diary studies
  • Questionnaire design
  • Customer journey mapping
  • Service blueprinting
  • Creative workshop facilitation
  • Storyboarding
  • Crazy 8’s
  • Service safari
  • Personas
  • Co-creation
  • Paper prototyping
  • Purpose-Measures-Method
Location
, England, England
Type
Contract
Industry
HR
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