Senior Service Desginer

About the job

As a Senior Service Designer, your main responsibilities would be: 

• Work across multiple services and provide strategic direction on service design
• Work with the team and stakeholders to document, map and visualise current and new services to help us understand the landscape
• Create visions, strategies and roadmaps to help guide teams and stakeholders
• Document holistic user journeys to communicate and help make and understand decisions
• Analyse existing services to understand pain and failure points to help improvements
• Actively promote good design rationale with the team and stakeholders to ensure quality outcomes
• Understand the needs of both users and stakeholders and communicate them in an engaging way
• Create prototypes to test an idea and inspire the team and stakeholders
• Create design patterns that can be used across our services to ensure consistency and scalability
• Become a service design standards bearer and promote service design activity across the department

You’ll have relevant experience in:

• Interpreting technical and stakeholder needs and communicating them visually and compellingly to both the team and stakeholders
• Working collaboratively in agile multidisciplinary teams and contributing to successful use of design
• Creating meaningful metrics and translating data into insights to inform decisions
• Designing systems across multiple services and touch points whilst delivering the simplest of outcomes based on evidence
• Bringing both the team and stakeholders along the journey with you to ensure feedback is taken on board and decisions make sense

You will also have these Qualifications/Skills:

• Have knowledge of the GDS Service Standards
• Have knowledge experience of Service Design in Local or Central Government
• Understand data systems and models
• Ability to work with minimal support and influence and mentor others.
• Ability to help set direction and embed good practice within teams.