Service Designer

The Role:

At a time where there is more pressure than ever on our public health and adult social care services, we must implement radical transformations and drive efficiencies wherever possible. But more than that, we want to look at the services we’re creating from a resident’s perspective in order to bring a new approach to commissioning. We therefore need to fully understand the user experience of these services from first contact through to follow-up care, so it’s vital that we bring a bold approach to all that we’re doing. This means we need people with a wide variety of skills in order to get to grips with the initiatives that we’re designing and commissioning.

Our approach to Commissioning is based on Human Centred Design which puts the person at the centre.  We are always looking for opportunities to make the resident experience better and working collaboratively with our residents and partners we can help people ‘live their best lives’.

The Service Design team will solve problems by understanding needs, navigating and communicating complexity, creating a path forward and managing change. Working across and with the skills of the wider team, the service design team generate and commission evidence-based design options.

The key functions of Service Design include:

• Develop a design tool kit of different tools/techniques/ methodologies that can be implemented to help service design activities
• Research new and emerging developments in health, housing and adult social care that will deliver service improvement and evaluate opportunities within the service for re-design /new design activity
• Undertake service design / service re-design exercise to inform future services / service specifications (ideation, prototyping, modelling, piloting, market testing)
• Using design tools to identify opportunities to improve interactions between residents, services and the organisation
• Creating and evidence base to show whether or not service improvement is achieved

Using service designs tools, you will generate iterative service designs and creative proposals for commissioning and funding to increase personalisation, better meet need and improve residents’ experience.

Please refer to the Job Description for more information

About You:

There are a few key considerations that will ensure you thrive in our inclusive and diverse team. Crucially, you’ll be able to balance the needs of multiple projects, meeting deadlines and seeing to it that your overall objectives are being met. For example, you might be working on mental health services, before turning your attention to care homes – but with great organisation skills, you’ll thrive on this variety. As a great team-player who enjoys collaborating with both partner and corporate services, you’ll bring an innovative mindset in which you can drive change and make things happen. We’re open to what background you’re coming from, but great business acumen and budgetary skills are important as well as having an understanding of Commissioning, Adult Social Care and Public Health. Above all else, you’ll bring masses of empathy – because together, we can make the changes that will deliver an even better quality of life for our local communities. This job will be to help ASC and Health improve the quality, nature, and power of interactions between the residents, services, and the organisation so that people can live their best lives.