Service Designer

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Digital Experience Analyst

• This is a fantastic opportunity for an innovative digital specialist to join our Digital Experience team, and have a significant impact on our customer journey
• You’ll be simplifying and improving the customer experience and making sure that digital experiences are optimised in the delivery of speed and effectiveness
• This is an opportunity for you to advance your career in an environment that supports your professional development and progression

What you’ll do

As a Digital Experience Analyst, we’ll look to you to play a key role in supporting a portfolio of strategic digital propositions, helping us to deliver exceptional customer experiences and achieve our goals. You’ll be at the cutting edge of the future digital experience of commercial and corporate customers and delivering harnessing disruptive technologies to support the alignment of digital work streams.

With your customer and digital expertise, you’ll be able to support your team in taking customers through a journey of discovery, design and validation.

Key aspects of your role will include:

• Supporting the prototype program in delivering solutions that validate and test experiences for desirability, feasibility and viability
• Helping the business gain better knowledge of their product visions by informing product backlogs or creating the basis of a minimum viable product
• Being an expert in customer desirability to inform and shape a best in class digital experience
• Contributing as a reference point for digital strategy, design and solutions, making sure that all aspects are focused on the needs of our customers

The skills you’ll need

We’re looking for a digital professional who has the ability to articulate the customer vision and drive good customer outcomes. You’ll have excellent stakeholder management skills coupled with commercial acumen and market awareness at macroeconomic and business segment levels. Additionally, we’ll expect you to have good interpersonal, team working, and networking skills, with the ability to negotiate and influence at high levels.

You’ll also need:

• Working knowledge of UX best practice and the ability to express ideas visually through wire framing, paper prototyping, customer journeys and workflows
• Experience of UX artefacts and applying user interface and brand to envision the final visual design
• Problem solving and strategic thinking skills while leveraging insight and other sources of information to build business intelligence
• The ability to work on your own initiative, setting priorities and working to defined deadlines