Service Designer

At Hackney Council we have an ambitious vision to make the borough fairer and safer, greener and healthier and a great place for every child to grow up. To help deliver that vision, we are developing a cross-council transformation programme supported by a brand new team. The transformation team will work with colleagues across the council to deliver improved services for residents.

Our programme is in development and we will work flexibly so you will work on a varied range of projects. Our current areas of focus include:

– Securing better community outcomes by preventing problems developing and reducing demand

– Driving up residents experience of contacting and working with the council

– Modernising how we work ensuring we are efficient and high performing

In this role, you’ll be directly leading the service design of complex, high demand and interdependent new services, working with the user at the centre of all you do. Ideally you will be experienced working in multidisciplinary teams to design, test and build services, improving and reimagining end-to-end service experience to deliver positive outcomes.

Just as important as your background is your mindset – we’re committed to putting residents at the heart of what we do and designing and delivering inclusive services that work for everyone. You’ll need to be committed to doing the best for local people and share our values of being open and inclusive, ambitious and proud, and pioneering and proactive.

Hackney is one of London’s most diverse and exciting communities. With a new directly elected Mayor recently elected and the new cross council transformation programme being developed there’s never been a more exciting time to work in Hackney.

If you have the technical skills we’re looking for, experience in local government or a similar environment, and you share our values please get in touch.