Government

Service Designer

Archived
Full Time

London Borough of Hackney

About the role

As a service designer, you will design the resident journey when accessing council services.

To do this you will:

  • visualise and prototype services and interactions, using a range of methods
  • help teams understand the wider context of what they’re working on and how it fits into a service for residents
  • interrogate, improve and create the backend systems and processes needed to support services
  • use and create new design patterns
  • help identify insights and needs, and translate them into designs.

About you

We don’t expect you to tick every box on our job description. The role will suit you if:

  • You are, or have been, a service designer who wants to make a difference
  • Or you’ve done a different role with relevant skills, and are interested and willing to learn
  • Have experience in journey or service mapping, prototyping, and design systems
  • Can work in a fast-paced environment, as part of a multidisciplinary, diverse team.

Our priorities

  • Products that reduce time and effort for our residents
  • Products that enable staff to deliver outstanding public services
  • Using digital tools to transform services and create value for money.

What we love about working for Hackney

  • Doing work that has a positive impact on residents’ lives
  • Amazing colleagues who are brimming with enthusiasm and ideas to help improve the services we deliver
  • We are proud of having a diverse workforce that reflects our community
  • Flexibility of hybrid working and being able to have a good work-life balance
  • No one day is ever the same and you’ll get to work across a wide range of services
Location
London, United Kingdom
Type
Full Time
Industry
Government
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