Lead Service Designer

A fantastic opportunity to join a leading international humanitarian organisation taking responsibility for improving and scaling service design at British Red Cross. 

Ensuring that users are at the heart of our design and development process, we are looking for a Lead Service Designer who will own the design approach, tools and processes whilst also leading a community of Designers at British Red Cross.

What you will be doing 
The Lead Service Designer will ensure that end to end journeys are designed with the user in mind. You will lead by example, rapidly prototyping with users, volunteers and staff, demonstrating user-centred design in practice within one of the three key cause areas of British Red Cross’ new strategy.

Owning and managing the design approach, you will maintain best practice wherever possible and champion user-centric design throughout our organisation.

Importantly you will lead and grow the community of designers, ensuring greater collaboration, quality, and consistency, for example by facilitating design crits.

What we are looking for 
You will be an expert Service Designer with a significant portfolio of work, showcasing brilliant work to improve end to end user journeys with experience of working across both digital and offline channels.

You will be user focused with sound experience of user research, including rapid prototyping and quantitative and qualitative methods

You will be able to influence and mentor others and able to understand and mitigate constraints to ensure design work on complex and high-profile services continues to progress.