Junior Service Designer

As HMPO is in the midst of a significant period of transformation, you will have the opportunity to be at the forefront of important and meaningful change that touches the lives of millions of people in the UK and overseas.

You will play an important part in communicating and translating the strategic vision in compelling and tangible ways to help align people around the big picture and to bring to life the different perspectives of users, the organization, and policy intent.

The role will require someone who is passionate about the improvement of services to better meet user needs and deliver well-defined outcomes. With opportunities to work across existing government boundaries, this passion will be used to advocate for and develop services that are more human-centered and create measurable value for the public and the organizations delivering them.

Working with experienced designers and architects, you will be exposed to a wide variety of projects, helping to visualize and simplify complex problems, explore and develop solutions, and translate insight for the improvement of real services.

You will be a hardworking and enthusiastic teammate who can engage with a wide range of people, questioning briefs to ensure that objectives are clear, expectations are managed, and time and effort are used effectively. The post offers lots of opportunities for development, with space to learn a wide range of skills within a positive team environment that is both challenging and rewarding.

We are an equal opportunity employer and value diversity and inclusion at Her Majesty’s Passport Office. We are committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

Responsibilities

As our Junior Service Designer, you will have two key elements to your role:

1) Support senior designers and other colleagues in visualizing and communicating the strategy and design of HMPO services and the change journeys required to deliver it. This involves:

• Creating and maintaining a set of coherent and compelling design tools that visualize strategy, illustrate how HMPO services work, and help translate key ideas in an engaging way
• Producing visually rich, clear, and consistent documents, presentations, and workshop materials in support of the strategy, design, and business change projects

• Creating diagrams to make complex concepts easier to understand and share, including maps, blueprints, journeys, scenarios, or storyboards
• Designing and develop engaging communications that help to align different parts of the business and bring the HMPO transformation to life

2) Contribute to the design and development of end-to-end HMPO services. This involves:

• Supporting the development of the end-to-end design for HMPO services, elaborating on a strategy to inform and support the delivery of improved service outcomes, in response to user and business needs
• Working with and supporting multidisciplinary teams to help them successfully design good services
• Helping to bring together insight and evidence from a variety of sources such as user research, operational insight, and organizational intent to inform and inspire the development of services
• Improving the efficiency of the design process and the consistency of our live services by developing and deploying reusable service patterns, standards, and tools
• Raising awareness of what good services and good service design looks like across the Home Office and the wider community, by sharing valuable case studies, insight, and experience that others can learn from
• Working with other disciplines and government departments to promote HMPOs design-lead approach and support its collaboration with the rest of government
Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence, and training.

Skills:
As a Junior Service Designer, you’ll have a passion for user-centered design and a talent for visualizing concepts and information in order to bring them to life for different audiences. The required skills for this role are set out by the Government’s Digital, Data, and Technology profession and can be found Here

We’ll assess you against these behaviors during the selection process:

• Communicating and Influencing
• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions