Service Designer

This is an opportunity for an experienced Service Designer to lead the design of a carbon planner tool for one of the UK’s leading banking brands. The successful candidate will be working with a cross functional team of researchers, designers and technologists to improve a product that has was kicked off in 2022.
Number of Years of Experience: 5 years +/ideally 8-10

Experience Required
Developing and implementing strategy (please specify candidate’s experience around creating/leading/executing commercial strategy)
Innovation
Working with C Suite or senior leadership experience outside financial services (this is vital for the role – please describe candidate’s experience in this area in detail)
Delivered technology/ change transformation programmes/ projects Leading Teams
Managing projects
Leading a project team (4-5 people)

Key Attributes
Strong strategic skills-the whole beginning bit of their job will be challenging the existing roadmap and setting a proper strategic direction based on actual IRL insight
Strong leadership skills-will have to lead a cross disciplinary team that includes Service Designers (4-5 people
Strong soft skills (charismatic and able to influence stakeholders and another agency team that technically has more ownership than they do)
Very confident and able to challenge stakeholders, not afraid of speaking up and raising things highlighted by the client

Typical Work Situations
Align design input to strategic objectives to create value for the business
Clarify the design challenge and measure the value added by design
Demonstrate return on investment through good design using agreed metrics
Lead a team or supplier to deliver the brief using appropriate tools and methodologies
Understand the needs, expectations and desires of customers through insight and research
Gather and distil data, competitor analysis, market analysis and customer insight to identify opportunity space
Use design thinking approaches to develop solutions to the design challenge including ideation, storytelling, prototyping and testing.
Use various service design methods to create engaging visual outputs for stakeholders which help to describe the current and future states e.g.: experience maps; blueprints; service maps; personas; customer journeys; user stories
Actively influence and engage stakeholders to collaborate on design solutions
Influence others to see the added value of design as an enabler of business objectives

Knowledge Required
Internal
Strategic objectives and measures from group level to team level Bank structure and roles / responsibilities
Bank products and services; Regulatory and other controls Bank technology
External
Competitor awareness
Trends and innovations in market
Design
Service Design principles and methodologies
Customer research and experience design methodologies

Skills
Systems Thinking
Creative Thinking
Analytical
Empathy
Effective visual communication
Effective verbal communication
Ability to tell stories and paint pictures
Strategic thinking
Negotiation; influencing; networking
Commercial acumen
Leadership
Market awareness
Technical literacy
Customer centered
Skilled facilitator

Qualifications
Education in a design specialism to EQF level 4

Deliverables, Assets & Formats Required
Example – UX Design
Developing key user flows, interface designs and low to high-fidelity wireframes for prioritised product features
Familiarity with working with a design system
Communicate and work with an interdisciplinary team of Business Analysts, UI designers, Project management and development
Providing UX input to the DX development team based in India
Comfortable with working in Figma. We are using Figma for developing all wireframes and UI designs
Present and communicate interface design and wireframe explorations internally and to client stakeholders. Comfortably explain rationale and thinking behind design work.