Service Designer

As part of the team you’ll be working on products and services for some of the world’s most influential companies. Our designers, from UX Researchers, Service Designers through to Product Designers and Creatives work in dedicated project teams. Anyone who has worked at a startup or in a product company will feel right at home. We are involved from planning through to execution, and being an advocate for the user at every step of the way. You’ll help the project team to make informed design decisions, placing the needs of the user at the centre of every piece of work whilst balancing the needs of the business.

About you

• You’re a great communicator and storyteller.
• You enjoy working in a collaborative team.
• You respond well to change and thrive in an innovative and ambiguous environment.
• You’re passionate about your craft and you’re eager to help clients and their organisations achieve their ambitions.
• You likely come from a UX strategy background.

About the role

As a Service Designer you have a deep understanding of service design theory and methods, and you will autonomously apply and share that knowledge with confidence. You’ll be ambitious and passionate about Service Design and have a good overall understanding of service delivery. As an advocate of Service Design, you’ll be a passionate champion of service design practices when working with internal and client stakeholders. You will be a trusted member of the project team and a point of contact for the client, you’ll thrive when working outside your comfort zone and you’ll collaborate well within cross-functional teams.

Designers at Kin + Carta are:

• Collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level.
• Designing, prototyping and building products and services used by people every day.
• Confident using modern design tools, such as Figma, Google Workplace, Miro, Adobe Cloud and a variety of prototyping tools or happy to learn and adapt.
• Client-facing, taking an active role in the presentation of the team’s latest design work.
• Inquisitive and eager to continuously improve and learn.
• Enthusiastic about agile methodologies, and software development practices.

As a Service Designer at  Kin + Carta you:

• Understand service design theory and know how to apply it
• Break down complex problems into structured components and visualise them clearly
• Plan and execute system mapping, customer journeys, scenarios and service specifications
• Lead the design and implementation of services, including the orchestration of a variety of different physical and digital touch points
• Contribute to research activities, and lead research efforts when needed
• Zoom out, to view experiences holistically
• Lead requirements gathering and prioritisation sessions with senior/C-suite stakeholders
• Define and create value propositions
• Plan, design and facilitate workshops and always follow up with synthesising and communicating the outputs of the workshops
• Create service experience concepts and prototypes
• Clearly storyboard service experiences
• Create and guide others in producing service design deliverables, such as user archetypes, jobs to be done, service blueprints and other experience maps, KPI/KEI models, roadmaps, among others
• Manage client relationships
• You’ll be a team player, happy to get stuck into a collaborative environment with a product designer when it comes to testing and validating concepts towards the end of the project
• You’ll come from a solid UX strategy background
• Enhance clients’ understanding of service design, design thinking, and human-centred design approaches