Lead Service Designer

More about the team… 

This role will be part of our newly created department named ‘Digital Hub’ based out of our Leeds office. Our department falls within the Intelligence and Digital function, a subdivision of the Data, Technology & Innovation (DTI) division. The Intelligence and Digital function are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

We believe in collaboration, inclusivity, innovation and using data to be at our best. We place emphasis on curiosity and experimentation. We collaborate widely with other regulators, academics, innovative companies, and within the FCA.

Data is an essential ingredient to delivering effective regulation, so we treat our data as an asset and have built services to ensure we can make best use of it.

Importantly, we believe that people need space to learn and grow and we supply supporting learning programmes and opportunities for all staff. In our culturally diverse team, everyone is encouraged to be part of the team and put their ideas forward. We strongly value, encourage and support diversity, equity, and inclusion.

What does the role involve?

• Support your colleagues to see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the life of users.
• Design service improvements through root cause analysis of service failure. Use data, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture.
• Plan and facilitate co-creation workshops with users and stakeholders to propose the most optimal solution for a given problem.
• Develop artefacts that best communicate systems, opportunity, and vision to varying audiences.
• Contribute to the FCA Design System, identifying design patterns and reusable components to tackle common issues across the FCA.
• Support the development and growth of our design community of practice.

What are we looking for?

We’re a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme.

Minimum Criteria

• Substantial experience working as a Service or UX Designer
• Design experience within any of the following types of organisations/sectors: financial services, government/regulatory body, technology, consultancy.

Essential Criteria

• Service design leadership and interpersonal skills with the ability to motivate, lead and develop large diverse teams, prioritise activities and balance conflicting demands.
• A highly strategic but practical mindset – can negotiate a highly complex organisation and leverage insights to deliver great services
• You can use a variety of prototyping methods (ideally using Figma or the GDS Prototyping kit). You can share best practice and coach others.
• Evidence of leading on internal initiatives to develop ways of working and develop the UCD community of practice at the FCA

Desirable Criteria

• Experience of delivering government digital services in line with GDS standards.
• Experience of designing for accessibility
• Business acumen in either financial services or financial regulation.