Service Designer

About the role

As a Service Designer in the Design Team, you will support the planning and delivery of human-centred services alongside project management, research, commercial, and technical teams – designing feasible service propositions and customer experiences for the renewable energy market that have real impact on society and the planet.

You’ll be a networker, facilitator, communicator, and design-thinker, playing an active role in our small but influential design team – contributing to internal and external service design projects and the delivery of the design team strategy.

You’ll work on a mix of complex multi-agency long-term projects and short-term service design support projects for start-ups, often supported by Government funds, and confident managing delivery partners.

Your work will be a mix of doing the design work yourself, and directing design agencies to deliver work. The general balance is currently around 50/50, but this will fluctuate over the year based on the projects we get in.

We are growing quickly and there are lots of opportunities to learn new skills and work with our multi-disciplinary team with expertise in service design, user researcher, UX design, market research, and field trials. We are all working together to put consumers at the heart of the energy sector.

Key Work Activities 

• Work collaboratively with our research, design, commercial, and modelling teams to design positive and feasible consumer experiences.
• Develop and document best practice for research and design work
• Demonstrate how working with consumers can result in better outcomes for new products and services
• Communicate design decisions to clients that demonstrates the value of working with consumers
• Identify the latest developments in design methods and incorporate into CI team processes, work, and outputs.
• Support the Catapult’s growing design capability through the introduction of new design tools and techniques
• Communicate design decisions to clients that demonstrates the value of user-centred design
• Develop and deliver inclusive design research and design projects
• With support from the Design lead, collaborate with clients and specialists in the team to design projects that meet client’s brief
• Assess, design and implement how existing services could include be better supported with design best practice
• Support project technical leads with production of relevant outputs
• With support from the Design lead and project technical leads, be responsible for making design decisions
• Support colleagues around the business to understand the value of design and working with consumers

What credentials are we ideally looking for ? 

• Extensive experience working with designers and researchers in a commercial environment
• Proven project leadership, team working and project management skills
• A track record of using research and design methods to support of the development of new products and services
• Experience translating user needs into experiences and/or products
• Ability to manipulate, analyse and interpret complex information
• Resilience and perseverance with challenging and complex projects
• Experience working in the energy sector
• Demonstrable experience leading and managing design agency partners
• Experience working in service innovation (beyond business as usual)
• Experience working with a diverse range service user groups
• Experience conducting both qualitative and quantitative user research, developed in a commercial research or similar environment.
• A curious person who is hungry to keep up with emerging tools and techniques and push the boundaries of received wisdom