Senior Service Designer

As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it’s like working at Driver and Vehicle Standards Agency – Department for Transport Careers

Your responsibilities will include, but aren’t limited to:

• Designing services which meet the Government Service Standard
• Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
• Translate actionable insights from user research and other insight sources into accessible designs
• Ensuring services meet public sector accessibility regulations
• Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System
• Will prototype website designs and UI elements as required.
• Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
• Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only – whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Open Sessions: Would you like to find out more about the role, the team and what it’s like to work in our department? If so, we are organising an open session where you can virtually ‘meet the team’ on Friday 30th January at 12 noon Sign up here

To be successful in this role you will need to have the following experience:

• Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables
• Experience of agile delivery and awareness of agile tools and how to use them
• Iterative and rapid prototyping with multidisciplinary teams
• Good understanding of responsive design and designing for mobile first
• Experience of delivering simple and clear communication of technical designs to non-technical stakeholders
• Experience of designing against constraints
• Awareness and experience of working to accessibility standards
• Strong understanding of information architecture, interaction design, visual design and prototyping.
• Experience in building coded prototypes using HTML and CSS or experience using the GOV.UK Prototype kit. Knowledge of JavaScript beneficial.