Senior Service Designer

Are you a creative and experienced designer who relishes the thought of designing services to help millions of people in their everyday lives?

Do you have a passion for creating digital experiences with a human touch?

If so, then we’d love to hear from you!

As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.

There’s never been a better time to join the DVSA.

Our Digital-first vision  is supported by a clear strategy which allows our staff to develop and grow.

Click to find out more the award-winning services we work on and what’s on offer for you, helping drive your career forward.

The senior service designer is an experienced designer who works with minimal support and can influence and mentor others.

You will:

• Design services which meet the Government Service Standard.
• Ensure services meet public sector accessibility regulations.
• Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
• Design and implement strategies to ensure services are efficient, scalable and robust.
• Develop user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
• Prototype website designs and UI elements as required.
• Embed and continually improve ways of working across delivery teams.

Additional info

This role can be based in Birmingham, Bristol, Newcastle, Nottingham, Oldham or Swansea where your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model with the expectation that you will spend a minimum 60% on a DVSA site or on official business giving you greater flexibility about where and when you work.

You will need the following experience:

• Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
• Experience of agile delivery and awareness of agile tools and how to use them.
• Iterative and rapid prototyping with multidisciplinary teams.
• Good understanding of responsive design and designing for mobile first.
• Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
• Experience of designing against constraints.
• Front end development experience.