Senior Service Designer

The senior service designer is an experienced designer who works with minimal support and can influence and mentor others.

You will:

• Design services which meet the Government Service Standard
• Ensure services meet public sector accessibility regulations
• Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation
• Design and implement strategies to ensure services are efficient, scalable and robust
• Develop user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System
• Prototype website designs and UI elements as required
• Embed and continually improve ways of working across delivery teams.

• We’re looking for someone confident in creating collaborative environments, giving people a safe space to contribute to the solving of problems and development of new ideas.
• You’re curious about understanding our users and what drives their behaviour, helping us to pinpoint the change we need to deliver to keep Britain’s roads safe.
• You have a proactive mindset with a strong ability to influence decisions and strategies to achieve the right outcomes for our users.
• You’re skilled at problem solving in a landscape made up of complex services that can span internal departments and external organisations.
• You’re comfortable with navigating ambiguity, whilst contributing to defining the user centred design approach for DVSA.
• You have strong stakeholder management skills, effective in communicating with a wide range of people from senior management to members of the general public.

We’ll assess you against these behaviours during the selection process:

• Delivering at Pace

We’ll assess you against these technical skills during the selection process:

• DDaT – Senior Service Designer – Evidence- and context-based design – (Skill level: Expert) – Click Here.
• DDaT – Senior Service Designer – Prototyping in code – (Skill level: Practitioner) – Click Here.
• DDaT – Senior Service Designer – User Focus – (Skill level: Expert) – Click Here.