Technology
Service Designer
Archived
Full Time
Cognizant
As a Service Designer, you will be responsible for the end-to-end design perspective of a service. You will identify gaps and opportunities for end users and the organisation across all touch points within both digital and non-digital services, ensuring consistency and the value exchange.
You may be asked to do a number of different things on a number of projects; this could include any or all of these things:
- Work with the team and stakeholders to capture the entire perspective of your service, set the vision and build a roadmap for the future
- Understand the existing system of your service and work with teams to target improvements and cost reductions
- Capture, document and present holistic user journeys in a clear, engaging way
- Actively promote the design perspective in discussions with teams and stakeholders
- Understand user needs and track interactions across departmental and organisational boundaries
- Arrange all interactions into rational user journeys across the service
- Create and rapidly iterate both digital and non-digital service prototypes
- Utilise, iterate and introduce digital patterns and standards that scale
- Welcome constructive criticism and be able to constructively review the work of others
- Be excited about the future and bring new trends and technology into services
- Analyse failure within services and identify root causes for that failure.
Skills and experience
- Strong experience delivering Service Design
- Strong digital design/product development background
- Proven ability to balance the needs of the user with the objectives of the business
- Contributes to the development of organisational methods and standards for user research
- Experience of devising strategy, blueprints and journey maps
- Providing oversight, quality assurance and stakeholder management
- Public sector or large corporate background would be ideal.
- Evidence of a passion for design – eg arranging meet-ups, design blogs etc.
Location
England, United Kingdom
Type
Full Time
Industry
Technology
More jobs at Cognizant
Senior Service Designer
Cognizant
London, United Kingdom
Agency / Consultancy
3 months ago
Lead Service Designer
Cognizant
London, United Kingdom
Agency / Consultancy
3 months ago
Service Designer
Cognizant
Chester, United Kingdom
Agency / Consultancy
8 months ago
More jobs in UK
Senior Service Designer
HM Revenue & Customs
Belfast, United Kingdom
Government
18 hours ago
Service Designer
Exception
City of Bristol, United Kingdom
Agency / Consultancy
3 days ago
Service Designer
Energy Systems Catapult
Birmingham, United Kingdom
Research
3 days ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.