Technology
Service Designer
Archived
Full Time

Cognizant
As a Service Designer, you will be responsible for the end-to-end design perspective of a service. You will identify gaps and opportunities for end users and the organisation across all touch points within both digital and non-digital services, ensuring consistency and the value exchange.
You may be asked to do a number of different things on a number of projects; this could include any or all of these things:
- Work with the team and stakeholders to capture the entire perspective of your service, set the vision and build a roadmap for the future
- Understand the existing system of your service and work with teams to target improvements and cost reductions
- Capture, document and present holistic user journeys in a clear, engaging way
- Actively promote the design perspective in discussions with teams and stakeholders
- Understand user needs and track interactions across departmental and organisational boundaries
- Arrange all interactions into rational user journeys across the service
- Create and rapidly iterate both digital and non-digital service prototypes
- Utilise, iterate and introduce digital patterns and standards that scale
- Welcome constructive criticism and be able to constructively review the work of others
- Be excited about the future and bring new trends and technology into services
- Analyse failure within services and identify root causes for that failure.
Skills and experience
- Strong experience delivering Service Design
- Strong digital design/product development background
- Proven ability to balance the needs of the user with the objectives of the business
- Contributes to the development of organisational methods and standards for user research
- Experience of devising strategy, blueprints and journey maps
- Providing oversight, quality assurance and stakeholder management
- Public sector or large corporate background would be ideal.
- Evidence of a passion for design – eg arranging meet-ups, design blogs etc.
Location
England, United Kingdom
Type
Full Time
Industry
Technology
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